• ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
The HP Community is where owners of HP products, like you, volunteer to help each other find solutions.
Locked

‎10-21-2011 02:47 AM

HP Recommended

Hi,All

        I have installed the Polycom mobile app from the app store on my iPad 2.When i call to our company's VSX7000,I have no video form my ipad2, But my VSX7000 display normal ,i can hear the sound ,also have video.

        I can see my IPAD RX packet lost 100%

        I tried through the wifi and 3G to connect VSX7000,But all can't connect.

        can you help me? thanks a lot!

 

 

5 REPLIES 5

‎10-21-2011 03:50 AM

HP Recommended

Hi,

Could you describe more detailed information?

Did you make the call from external network to the company network? Or both inside the company network?

Was this reply helpful? Yes No

‎10-21-2011 04:05 AM

HP Recommended

Sorry ,I made a call form 3G network to VCX7000, My ipad2 can't see the video,But VSX7000 is normal,the voice also normal.

           I tried to through the wifi connection vsx7000, The vsx 7000 display "connection interruption"

           thanks a lot

Was this reply helpful? Yes No

‎10-21-2011 04:39 AM

HP Recommended

From the picture attached, you did not register to any GK, so you are using VBP-E to place the call, right?

I recommend you to sign in VBP-ST and try again.

More information: RealPresence mobile only support H.264 video, and currently VSX is not in the release note.

Was this reply helpful? Yes No

‎10-21-2011 05:29 AM

HP Recommended

I belive the VSX is using the H.263 codec and may not be compatible. If possible lets try a test. Download the Telepresence m100 from: http://support.polycom.com/PolycomService/support/us/support/video/personal_telepresence/m100.html and place a call between these two endpoints taht support H.263 video.

Was this reply helpful? Yes No

‎10-23-2011 09:15 PM

HP Recommended

Sorry for my late, I just try to through my IPAD2 use 3G network made a call to  the company's VSX7000 device, but IPAD no video, VSX7000 is normal.

So, I think maybe that's my IPAD Settings issue, or our VSX7000 don't support the APP connect.

thanks a lot!

Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.

Didn't find what you were looking for? Ask the community

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.