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No video from HDX 8000 to iPad2.

SOLVED
Occasional Contributor

No video from HDX 8000 to iPad2.

I've installed the Polycom mobile app from the app store on an iPad 2. When I call any of our VSX 7000's, it works fine. When I call any of our HDX 8000's, I have no video from the HDX 8000, and the camera buttons on the iPad are grayed out. After about 10 seconds, the iPad screen just shows a speaker icon. Audio works fine.

Message 1 of 8
7 REPLIES 7
Occasional Contributor

Re: No video from HDX 8000 to iPad2.

Found it. If I uncheck the H.239 box on the 'call preference' page, it works. I don't know why it works with that box checked on a VSX 7000 but not on the HDX 8000 though.

Message 2 of 8
Polycom Employee

Re: No video from HDX 8000 to iPad2.

Tim,  I'd be more inclined to think it is a firewall issue.  Some firewalls do not support H.239. In our testing we have not seen this as a problem. I run H239 on my HDX8000 and have no video problems between the iPad and the HDX even connecting from at home. Turning off H239 in the HDX may cause problems when the HDX connects to other non-polycom video endpoints and  tries to use content.

Ken...

Ken
Polycom
Sr. Product Support Technician
Message 3 of 8
Visitor

Re: No video from HDX 8000 to iPad2 and Galaxy TAB 10.1

Hi i have 100% received video and packet lost in tab, i can't see the video, i try make calls to my HDX8000 and the polycom test RMX2000, i try in my office, in my home and 3G connections and nothing wok's.

 

i try with other software for videoconference and work's fine.

 

can you help me.

 

 

 

Polycom Employee

Re: No video from HDX 8000 to iPad2 and Galaxy TAB 10.1

Sounds like you might be behind a firewall, since it's your RX that is getting 100 packet loss.

Somthing might be blocking those packets from coming in.

 

Are you connected to a gatekeeper? 

 

You need to allow the ports to let the traffic through on your firewall/router.

Message 5 of 8
Visitor

Re: No video from HDX 8000 to iPad2 and Galaxy TAB 10.1

Marcux, I'm using Realpresence and it works fine internal to our intranet. When i try to connect through public wifi and using an external IP for the device, it's not wotking. What ports need to be open for this to work?
Message 6 of 8
Polycom Employee

Re: No video from HDX 8000 to iPad2 and Galaxy TAB 10.1

Which VBP do you register to? VBP-E or VBP-ST?

Recommend to use VBP-ST if you are in external network.

Or you can use VPN to connect to internal network.

Message 7 of 8
Occasional Visitor

Re: No video from HDX 8000 to iPad2 and Galaxy TAB 10.1

Hi ,

I also is the same question, The device is  VSX7000, connected to the IPAD2, RX lost 100%, I don't know if there was any need to change settings , thanks a lot!

Message 8 of 8