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Polycom CMA 5000 - iPad connectivity

Occasional Visitor

Polycom CMA 5000 - iPad connectivity

We would like to be able to VC via the iPad.  I've downloaded the Polycom app and made a point to point call to colleague's CMA client but I'm unable to gain access to our central directory.  Although I have the app signed in to our CMA5000, the controls don’t show the magnifying glass icon which the documentation says you should use to list the corporate directory:




On the CMA5000, we can see that the device is there and online but it shows with a warning triangle next to it:




Rolling the mouse over that says ‘device not responding’  and the device status looks like this:




If I click on the option to ‘Manage’ the device, I get a web page saying ‘connection reset’.

Polycom Employee & Community Manager

Re: Polycom CMA 5000 - iPad connectivity

Hello Ebby,

welcome to the Polycom Community.


The RealPresence Mobile application can register to the Polycom CMA server version 6.0.1 and Polycom RealPresence Resource Manager server version 7.0.


What Version is your CMA and is there a firewall between your WiFi Network and the CMA?

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

Please be aware:

The purpose of these forums is to allow community members collaborate and help each other.
Questions posted here do not follow Polycom’s SLA guidelines.
If you require assistance from Polycom technical support, please open a
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The above is necessary in order to track issue internally within Polycom.

You are welcome to post more questions or configuration or logs for other community members to look at but if your issue requires a fix via Polycom you must go via the official support structure.

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Please remember, if you see a post that helped you , and it answers your question, please mark it as an "Accept as Solution".

This forum reply or post is based upon my personal experience and does not reflect the opinion or view of my employer.
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