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Polycom RealPresence 2.3.0 Desktop auto drop down 2 min

SOLVED
beyondhing
Occasional Advisor

Polycom RealPresence 2.3.0 Desktop auto drop down 2 min

Polycom RealPresence 2.3.0  Desktop auto drop down 2 min

 

use window xp

 

and inside company  internal network is ok no problem 

 

but use internet go out to call ...auto drop down 2 min ....i open the port 1720, 5061, 5062 

Message 1 of 5
1 ACCEPTED SOLUTION

Accepted Solutions
GlennDavis
Polycom Employee & Moderator

Re: Polycom RealPresence 2.3.0 Desktop auto drop down 2 min

Beyondhing,

 

Hello,

 

What you describe can be an issue with a firewall closing down ports causing the call disconnect.  This happens often with some customers.  Please double check with your firewall administrator and ask if there are any timers set to around the 2 (180 seconds) minute mark.  If they have some ask if they can extend the timers out and test again. 

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Glenn Davis

Polycom Global Services

If you find my post helpful, and it answers your question, please mark it as an "Accepted Solution" and feel free to give me Kudos.

Please also make sure to check the below link for more RPM information
http://support.polycom.com/PolycomService/support/us/support/video/realpresence_mobile/realpresence_mobile_overview.html

View solution in original post

Message 4 of 5
4 REPLIES 4
beyondhing
Occasional Advisor

Re: Polycom RealPresence 2.3.0 Desktop auto drop down 2 min

thank you ...help .

Message 2 of 5
beyondhing
Occasional Advisor

Re: Polycom RealPresence 2.3.0 Desktop auto drop down 2 min

inbound Ports

 

 


Algorithm Type Description
Audio • G.711μ or G.711A
• Siren LPR
• G.722.1 at 24 kbps and 32 kbps
• G.722.1 Annex C at 24 kbps, 32 kbps, and 48 kbps
• G.719 at 32 kbps, 48 kbps, 64 kbps, and 128 kbps
• SAC
• Automatic gain control
• Acoustic echo cancellation
Video • H.261
• H.263/H.263+
• H.264 AVC
• H.264 SVC
• Content over H.263/H.263+/H.264 AVC
• Video LPR
Encryption AES supported in H.323 calls
TLS/SRTP supported in SIP calls
Port Function
80 (TCP) HTTP
1720 (TCP) H.323 Signaling
1719 (UDP) Registration, Admission, and Status (RAS)
3230 - 3237 (TCP) Call Signaling
3230 - 3237 (UDP) Media (RTP/RTCP)
5060 SIP

 

 

 

 

and 

 

 

 

Outbound Ports

 

 

Port Function
443 (TCP) Provisioning, Monitoring, Help Files, HTTPS
389 (TCP) LDAP
5060 SIP
5061 (TCP) SIP TLS signaling
1720 (TCP) H.323 Signaling
1719 (UDP) Registration, Admission, and Status (RAS)
3230 - 3237 (UDP) Media (RTP/RTCP) - depends on receive ports
negotiated by far end video endpoint
3230 - 3237 (TCP) Call Signaling

 

 

 

 

is open .....

 

 

but why cannot ..

 

can connect ....but 2 min after ..auto disconnect.test few location ...also have this problem .

Message 3 of 5
GlennDavis
Polycom Employee & Moderator

Re: Polycom RealPresence 2.3.0 Desktop auto drop down 2 min

Beyondhing,

 

Hello,

 

What you describe can be an issue with a firewall closing down ports causing the call disconnect.  This happens often with some customers.  Please double check with your firewall administrator and ask if there are any timers set to around the 2 (180 seconds) minute mark.  If they have some ask if they can extend the timers out and test again. 

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Glenn Davis

Polycom Global Services

If you find my post helpful, and it answers your question, please mark it as an "Accepted Solution" and feel free to give me Kudos.

Please also make sure to check the below link for more RPM information
http://support.polycom.com/PolycomService/support/us/support/video/realpresence_mobile/realpresence_mobile_overview.html

View solution in original post

Message 4 of 5
beyondhing
Occasional Advisor

Re: Polycom RealPresence 2.3.0 Desktop auto drop down 2 min

THANK YOU .!!

Message 5 of 5