Plantronics + Polycom. Now together as Poly Logo

Polycom RealPresence Android 3.8 - Low volume on SIP calls via UDP

Occasional Visitor

Polycom RealPresence Android 3.8 - Low volume on SIP calls via UDP

We are having issues with Polycom RealPresence Mobile v3.8 Tablet edition where we will get very low call volume when having SIP calls placed over UDP on the device. We are not seeing this behaviour in version 3.7, as the call volume is all fine but as soon as the device is upgraded to RPM v 3.8, the call volume essentially goes down to like it was turned to 25%.

 

A device this is being used on is a Galaxy Tab S2 9.7" running Android 6.0.1. We have this exact same model and OS combination being used with RPM v3.7 without this issue. 

 

Has anyone experienced this issue or know how to resolve it?

Message 1 of 2
1 REPLY 1
Polycom Employee & Community Manager

Re: Polycom RealPresence Android 3.8 - Low volume on SIP calls via UDP

Hello TomAU,

welcome to the Polycom Community.

The correct way would be escalating this into Polycom support.

 

Do you use this with any other Polycom infrastructure?

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services




<======== Signature / Disclaimer ========>
Please be aware:For questions about the type of support to expect please check here

Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's

Please remember, if you see a post that helped you , and it answers your question, please mark it as an "Accept as Solution".

The title Polycom Employee & Community Manager is an automatic setting within the community and any forum reply or post is based upon my personal experience and does not reflect the opinion or view of my employer.
Poly employee participation within this community is not mandatory and any post or FAQ article provided by myself is done either during my working hours or outside working hours, in my private time, and maybe answered on weekends, bank holidays or personal holidays.
Message 2 of 2