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Polycom RealPresence Mobile Video calling Problem

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Contributor

Polycom RealPresence Mobile Video calling Problem

Dears ,

 

We use a new application called " Polycom RealPresence Mobile Version 3.2.1 " that installed on smart phones to make video conference calling with video conference rooms :

 

1-      Each smart phone registered on CMA 4000 with unique ID through (public internet + VBP firewall).

2-      The video call established by using  IDs for different  registered smart phones.

3-      CMA 4000 (Gatekeeper + Management Server) establish video calling between two different smart phones.

4-       Any smart phones can end video call and the connection end on CMA 4000 .

5-      We open all ports that related  to video calling that mentioned on release note of Polycom  RealPresence Mobile .

6-      Problem :When we use our wireless behind firewall for establishing video call between two different registered smart phones , the video call failed via [ direct connect or RMX server]

7-      When we use different  wireless network for establishing video call between two different registered smart phones , video call succeed .

 

Note : we want to know is there is other ports to open it in additional already open ports :

 

Inbound Ports

 

Port                                                            Function

1720 (TCP)                               H.323 Call Signaling (H.225)

1719 (UDP)                              H.323 Registration, Admission, and Status (RAS)

3230 - 3250 (TCP)                  H.323 Call Signaling (H.245)

3230 - 3250 (UDP)                 Media (RTP/RTCP)

3238 (UDP and TCP)            BFCP

5060 (UPD and TCP)             SIP

 

Outbound Ports

 

Port                                                        Function

1720 (TCP)                               H.323 Call Signaling (H.225)

1719 (UDP)                              H.323 Registration, Admission, and Status (RAS)

3230 - 3250 (TCP)                  H.323 Call Signaling (H.245)

3230 - 3250 (UDP)                 Media (RTP/RTCP)

3238 (UDP and TCP)            BFCP

5060 (UPD and TCP)            SIP

443 (TCP)                                Provisioning, Monitoring, Help Files, HTTPS

389 (TCP)                                LDAP

5061 (TCP)                             SIP TLS signaling

 

 

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Polycom Employee

Re: Polycom RealPresence Mobile Video calling Problem

The required ports for communication are documented in the product release notes.

 

Do you have a support contract with Polycom? If so I would recommend logging a ticket for assistance if the release notes do not give you sufficient information to address the issue.

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