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Polycom RealPresence on Nexus 7.

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Frequent Advisor

Polycom RealPresence on Nexus 7.

Hello.

I'm trying to use version PRPM 2.2 on my Nexus 7 (16GB WiFi) tablet. Seems to be, it don't see network. Even on a same network, when I try to call from it or to it, no call established. I cannot get it register with gatekeeper (Tried CMA4000 and GnuGK).

For ex, I have m100 client on 10.10.11.8 and PRPM on 10.10.11.85 I can't get any form of call. Network on Nexus 7 works ok.

Android 4.2.1

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Polycom Employee & Community Manager

Re: Polycom RealPresence on Nexus 7.

Hello Samael,

As explained in the FAQ => here <= only certain devices are supported and the Nexus 7 is not a supported platform running RPM 2.2.

 

This can also be followed up checking the 2.2. Release notes => here <=

 

This was in addition already provided as an answer => here <=


Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

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The title Polycom Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. My official "day" Job is 3rd Level support at Poly but I am unable to provide official support via the community.

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Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's

View solution in original post

Message 2 of 4
3 REPLIES 3
Highlighted
Polycom Employee & Community Manager

Re: Polycom RealPresence on Nexus 7.

Hello Samael,

As explained in the FAQ => here <= only certain devices are supported and the Nexus 7 is not a supported platform running RPM 2.2.

 

This can also be followed up checking the 2.2. Release notes => here <=

 

This was in addition already provided as an answer => here <=


Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

----------------
The title Polycom Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. My official "day" Job is 3rd Level support at Poly but I am unable to provide official support via the community.

----------------

Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's

View solution in original post

Message 2 of 4
Highlighted
Frequent Advisor

Re: Polycom RealPresence on Nexus 7.

Really sad, that you are not providing support for so widely-using pad (

Hope, this will be corrected.

Message 3 of 4
Highlighted
Polycom Employee & Community Manager

Re: Polycom RealPresence on Nexus 7.

Hello Samael,

 

it has nothing to do with not providing support based on the amount of tablets out there.

 

Sometimes it is simply a technical limitation not being able to utilize the hardware in order to provide the standard that people expect from our products.

 

You should work with your Polycom reseller for more details.

 

Best Regards

 

Steffen Baier

----------------
The title Polycom Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. My official "day" Job is 3rd Level support at Poly but I am unable to provide official support via the community.

----------------

Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 4 of 4