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Real Presence Desktop 1080p resolution

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Occasional Contributor

Real Presence Desktop 1080p resolution

Does the Real Presence Desktop software support 1080p resolution ?

 

Currently using Real Presence Desktop 3.4.1.55261 with Aver VC520 camera but it would appear that video is no higher than 720p.

 

 

Regards

 

Scott Cummings

 

Message 1 of 3
2 REPLIES 2
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Polycom Employee & Community Manager

Re: Real Presence Desktop 1080p resolution

Hello Scott Cummings,

welcome to the Polycom Community.

The Real Presence Desktop does only support 720 at present.


Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

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The title Polycom Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. My official "day" Job is 3rd Level support at Poly but I am unable to provide official support via the community.

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Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 2 of 3
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Occasional Contributor

Re: Real Presence Desktop 1080p resolution

Thanks for that, To be honest I don't think we are even getting 720p after talking to my collegues in IT Support, Is there a way to force it to use 720p output either in the registry or some configuration file ?

 

Thanks


Scott Cummings

 

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