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Real Presence Mobile 3.8 does not ring

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Occasional Contributor

Real Presence Mobile 3.8 does not ring

When receiving a call on the Polycom RealPresence Mobile app, (running the latest software 3.8) it does not ring. There is no audible alert, or sounds to notify me of an incoming call. Furthermore, if the phone is locked no notification alert appears until the phone is unlocked. In addition to this, unless the app is opened I am not aware of an incoming call. 

Any recommendations? 

Message 1 of 4
3 REPLIES 3
Polycom Employee & Community Manager

Re: Real Presence Mobile 3.8 does not ring

Hello @grassivj,

welcome to the Polycom Community.

How about some details about the hardware you are running this application on?

 

  • Apple or Android ?

  • What Software Version on the OS?


Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services




<======== Signature / Disclaimer ========>
Please be aware:For questions about the type of support to expect please check here

Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's

Please remember, if you see a post that helped you , and it answers your question, please mark it as an "Accept as Solution".

The title Polycom Employee & Community Manager is an automatic setting within the community and any forum reply or post is based upon my personal experience and does not reflect the opinion or view of my employer.
Poly employee participation within this community is not mandatory and any post or FAQ article provided by myself is done either during my working hours or outside working hours, in my private time, and maybe answered on weekends, bank holidays or personal holidays.
Message 2 of 4
Occasional Contributor

Re: Real Presence Mobile 3.8 does not ring

Steffan,

I am running the app on an Apple, IOS 11.2.1.

I noticed there is not even a feature within the app to turn sound on / off.

Look forward to hearing from you-

Message 3 of 4
Polycom Employee & Community Manager

Re: Real Presence Mobile 3.8 does not ring

Hello @grassivj,


Running RPD 3.8-68330 on my iPhone 8 with iOS 11.2.2 alerts me audible if the app is running in the background like this:

 

InboundRPDCall.png

 

I am using RPD with Polycom infrastructure but the same is applicable in the free mode.

 

If this does not do this for you please open a support case via your Polycom reseller.


Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services




<======== Signature / Disclaimer ========>
Please be aware:For questions about the type of support to expect please check here

Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's

Please remember, if you see a post that helped you , and it answers your question, please mark it as an "Accept as Solution".

The title Polycom Employee & Community Manager is an automatic setting within the community and any forum reply or post is based upon my personal experience and does not reflect the opinion or view of my employer.
Poly employee participation within this community is not mandatory and any post or FAQ article provided by myself is done either during my working hours or outside working hours, in my private time, and maybe answered on weekends, bank holidays or personal holidays.
Message 4 of 4