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Real Presence Mobile 3.8 does not ring

Occasional Contributor

Real Presence Mobile 3.8 does not ring

When receiving a call on the Polycom RealPresence Mobile app, (running the latest software 3.8) it does not ring. There is no audible alert, or sounds to notify me of an incoming call. Furthermore, if the phone is locked no notification alert appears until the phone is unlocked. In addition to this, unless the app is opened I am not aware of an incoming call. 

Any recommendations? 

Message 1 of 4
3 REPLIES
Polycom Employee & Community Manager

Re: Real Presence Mobile 3.8 does not ring

Hello @grassivj,

welcome to the Polycom Community.

How about some details about the hardware you are running this application on?

 

  • Apple or Android ?

  • What Software Version on the OS?


Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

Please be aware:

The purpose of these forums is to allow community members collaborate and help each other.
Questions posted here do not follow Polycom’s SLA guidelines.
If you require assistance from Polycom technical support, please open a
web service request or call us .

The above is necessary in order to track issue internally within Polycom.

You are welcome to post more questions or configuration or logs for other community members to look at but if your issue requires a fix via Polycom you must go via the official support structure.

Please ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's

Please remember, if you see a post that helped you , and it answers your question, please mark it as an "Accept as Solution".

This forum reply or post is based upon my personal experience and does not reflect the opinion or view of my employer.
Polycom employee participation within this community is not mandatory and any post or FAQ article provided by myself is done either during my working hours or outside working hours, in my private time, and may be answered on weekends, bank holidays or personal holidays.
Message 2 of 4
Occasional Contributor

Re: Real Presence Mobile 3.8 does not ring

Steffan,

I am running the app on an Apple, IOS 11.2.1.

I noticed there is not even a feature within the app to turn sound on / off.

Look forward to hearing from you-

Message 3 of 4
Highlighted
Polycom Employee & Community Manager

Re: Real Presence Mobile 3.8 does not ring

Hello @grassivj,


Running RPD 3.8-68330 on my iPhone 8 with iOS 11.2.2 alerts me audible if the app is running in the background like this:

 

InboundRPDCall.png

 

I am using RPD with Polycom infrastructure but the same is applicable in the free mode.

 

If this does not do this for you please open a support case via your Polycom reseller.


Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

Please be aware:

The purpose of these forums is to allow community members collaborate and help each other.
Questions posted here do not follow Polycom’s SLA guidelines.
If you require assistance from Polycom technical support, please open a
web service request or call us .

The above is necessary in order to track issue internally within Polycom.

You are welcome to post more questions or configuration or logs for other community members to look at but if your issue requires a fix via Polycom you must go via the official support structure.

Please ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's

Please remember, if you see a post that helped you , and it answers your question, please mark it as an "Accept as Solution".

This forum reply or post is based upon my personal experience and does not reflect the opinion or view of my employer.
Polycom employee participation within this community is not mandatory and any post or FAQ article provided by myself is done either during my working hours or outside working hours, in my private time, and may be answered on weekends, bank holidays or personal holidays.
Message 4 of 4