• ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
The HP Community is where owners of HP products, like you, volunteer to help each other find solutions.
HP Recommended

One of our users has a 13inch 2017 Macbook running Mojave 10.14.1 with RealPresence Desktop 3.9 installed. When she connects to conferences on our RMX 2000 (8.5.11) and VMRs hosted on Pexip, there is no outgoing audio from her internal microphone. Incoming audio/video comes through just fine.

 

We've gone through an checked her sound settings, and her built-in microphone detects sound and works with other UC apps (Zoom, WebEx, WebRTC clients). Tried turning the ambient noise settings off/on the Mac OS sound settings but that didn't resolve the issue.

 

In RPD, the application is detecting the built in microphone and speakers and they are properly selected - the aren't any other options to choose from. We've also tried testing with some headphones with a mic (apple standard earbuds, etc) and ran into the same issues.

 

We made sure to close any other apps that may have been "using" or improperly released the microphone device.

 

Has anyone run into something similar with RPD on Mac and been able to get the issue resolved?

 

Any help would be much appreciated!

 

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.