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RealPresence Desktop content sharing

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Occasional Contributor

RealPresence Desktop content sharing

When i do Content sharing over My RealPresence Desktop client ,the far site does not see my video. He sees his self view instead . Can this be corrected?

Message 1 of 5
4 REPLIES 4
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Polycom Employee & Community Manager

Re: RealPresence Desktop content sharing

Hello amorde,

welcome to the Polycom Community.

It is always useful to include the currently used Software version as issues experienced may already be addressed in a newer release.

This also allows yourself and others to check against current software release notes.

In addition is this a standalone edition or subscribed to a RPRM for example ?

 

Does this work with other people and only fails with this one individual?

 

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

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Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 2 of 5
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Re: RealPresence Desktop content sharing

Hi.

 

I'm using Realpresence Desktop on my Windows 7 PC. RPD is on the latest version: 3.5.1.61139.

The issue I have with content sharing is that the icon doesn't show up at all as you can see on the attached screenshot.

 

ALready unistall and install again and the issue is the same.

Any idea?

 

Thaks

Paulo Coito

Message 3 of 5
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Polycom Employee & Community Manager

Re: RealPresence Desktop content sharing

Hello Paulo Coito,

welcome to the Polycom Community.

The button on the right (three dot's) needs to be clicked to expand:

 

ContentSharingExpand.PNG

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

----------------

Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 4 of 5
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Re: RealPresence Desktop content sharing

Hi Steffan.

 

Thank you for your answer.

 

I know the way to find the content share button, but what happens is that in some situations it doesn't appear, 

I'm trying to find a pattern and seems to me that the Content Share Button desapears when the RPD is in individual account (trial version) and with only SIP activated. If I repeat the test, with H.323, it works fine.

 

Any Idea?

 

Thanks,

Paulo 

Message 5 of 5