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RealPresence Desktop for Mac : Remote site unreachable

Occasional Visitor

RealPresence Desktop for Mac : Remote site unreachable

Hello everyone,

 

I need help about a customer RealPresence Desktop for Mac solution.

 

  • When my customer connect to DMA/RPRM with his ID, he's been logged but he don't can to make a call. RPD gives he this error : Remote site unreachable
  • When he changes the current Mac User, he does not have this problem.

 

I suppose this problem would come from a parameter related to the current user because when it is logged on to another session, it does not have this problem.

 

Reinstalling does not solve this problem. How do I fix this user-related issue?

 

Best Regards.

 

 

 

Florian TREBES

Florian TREBES
Message 1 of 2
1 REPLY
Valued Contributor

Re: RealPresence Desktop for Mac : Remote site unreachable

Were you able to get this resolved and, if so, how?

 

What do the DMA/RPRM logs show when comparing a good/bad user login/call?

JoeV
Message 2 of 2