I have user with a Windows 10 laptop that I have downloaded the latest RealPresence Desktop client. Input their license and activation code. The laptop is trying to connect to an HDX 8000 in one of the conference rooms from within our network. We are able to dial the room via IP address. Video comes up fine. The desktop client receives audio from the room but the room does not receive audio from the desktop user. The microphone on the laptop has been tested and confirmed to work fine with both windows sound recorder and skype. The internal laptop microphone is the only input option in the RP Desktop client so I know the right device is selected. The microphone is not muted. Any ideas to help get the microphone to work for the desktop client?
Hello @AviCSmith ,
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I believe I provided most of this information in my post.
can you try this on the same simple switch when connecting the PC running RealPresence Desktop and the HDX?
The above-quoted FAQ explains what ports are needed. This is most likely a firewall issue.