Plantronics + Polycom. Now together as Poly Logo

RealPresence Mobile drop H.323 calls after 12 minutes in VPN on Ipad with OS 13

Highlighted

RealPresence Mobile drop H.323 calls after 12 minutes in VPN on Ipad with OS 13

I have Ipad Pro with OS 13.3.1.

RealPresence Mobile (3.11.1-72381) drop calls H.323 after 12 minutes when calling trough VPN.

It dosn't matter if it's poin-to-point or RMX call.

It doesn't matter if I register through RM or directly to DMA or without any registration.

When call drops, VPN and Ipad registration continue be active.

In DMA log there is "H.245 end session command" from Ipad.

H.323 calls without VPN goes normally.  With SIP calls everything's OK.

On ipadOS 9.3.x I don't have this problem.

Message 1 of 3
2 REPLIES 2
Highlighted
Polycom Employee & Community Manager

Re: RealPresence Mobile drop H.323 calls after 12 minutes in VPN on Ipad with OS 13

Hello @Alex_FurlonG ,

 

Welcome back to the Poly Community.

This would need to come into support.


In order to raise a support ticket, you need to work with your Poly reseller as they may need to do this for you.

End Customers are usually unable to open a ticket directly with Poly support. Available End User Poly services offerings are detailed here


Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

----------------

Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 2 of 3
Highlighted
Polycom Employee & Community Manager

Re: RealPresence Mobile drop H.323 calls after 12 minutes in VPN on Ipad with OS 13

Hello @Alex_FurlonG 

 

this seems to be a known issue as documented >here< if this matches your use case.

 

Best Regards

 

Steffen Baier

----------------

Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 3 of 3