Re: Realpresence Mobile Automatic Pairing with Endpoint devices
the automatic pairing only works with HDX's running a 3.1 Hotfix or later.
As far as I am aware this needs to be requested via Polycom support.
Later today the new HDX 3.1.1 Software should be released which should contain the automatic paring facility as well.
---------------- The title Polycom Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. My official "day" Job is 3rd Level support at Poly but I am unable to provide official support via the community.
Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels. Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's