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Realpresence Mobile Automatic Pairing with Endpoint devices

Frequent Advisor

Realpresence Mobile Automatic Pairing with Endpoint devices

Hi All,


I have a CMA and RMX environment with a couple of HDX and VSX devices.


I have now implemented Realpresence Mobile and Desktop as well.


I am able to setup manual pairing on the realpresence mobile on the ipad but not automatic pairing.


Does anyone have a deployment document or just the configuration on how to get automatic pairing to work with a realpresence mobile device?



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Polycom Employee & Community Manager

Re: Realpresence Mobile Automatic Pairing with Endpoint devices

Hello SpattieBall,


the automatic pairing only works with HDX's running a 3.1 Hotfix or later.


As far as I am aware this needs to be requested via Polycom support.


Later today the new HDX 3.1.1 Software should be released which should contain the automatic paring facility as well.


Best Regards


Steffen Baier

The title Polycom Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. My official "day" Job is 3rd Level support at Poly but I am unable to provide official support via the community.


Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
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