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[Software] Real Presence Mobile 3.7

Polycom Employee & Community Manager

[Software] Real Presence Mobile 3.7

Software and documentation for v3.7 Windows, iOS and Android versions are posted on the support pages.


What’s New in Release 3.7


The Polycom® RealPresence® Desktop video collaboration software 3.7 release includes the following features.


Video Enhancements


The following video enhancements are included in this release:

  • The Polycom® Dynamic Bandwidth Allocation (DBA) algorithm is now supported for both incoming and outgoing AVC calls. For environments or situations where consistent packet loss is noted, Polycom’s DBA capability is used in conjunction with Polycom Lost Packet Recovery (LPR) to dynamically adjust the video bit rate to eliminate or avoid packet loss.
  • In SVC calls, when there is sufficient bandwidth, the RealPresence Desktop video collaboration software increases the resolution of the active speaker to 720p.


UI Enhancements


The following UI enhancements are included in this release:

  • Display Name setting has been removed from Settings. The name is now retrieved from your profile,or the name from your provisioning results.
  • The first time you start up the RealPresence Desktop video collaboration software, you can let the application to remember your choice on the home page and bring you directly to the relevant window later.


Closed Captioning Support for H.323 and SIP AVC Calls 


You can enable closed captioning to display text transcriptions coming from a connected Polycom Group Series system. The text displays for a while and then disappears automatically. The closed captioning is available only in Latin-alphabet languages.

This feature is not available when the RealPresence Desktop video collaboration software is sharing content.

Please be aware:

The purpose of these forums is to allow community members collaborate and help each other.
Questions posted here do not follow Polycom’s SLA guidelines.
If you require assistance from Polycom technical support, please open a
web service request or call us .

The above is necessary in order to track issue internally within Polycom.

You are welcome to post more questions or configuration or logs for other community members to look at but if your issue requires a fix via Polycom you must go via the official support structure.

Please ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's

Please remember, if you see a post that helped you , and it answers your question, please mark it as an "Accept as Solution".

This forum reply or post is based upon my personal experience and does not reflect the opinion or view of my employer.
Polycom employee participation within this community is not mandatory and any post or FAQ article provided by myself is done either during my working hours or outside working hours, in my private time, and may be answered on weekends, bank holidays or personal holidays.
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