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The HP Community is where owners of HP products, like you, volunteer to help each other find solutions.
HP Recommended

Dear Support,

 

We are currently testing the polycom realpresence application for tablet's on our Getac z710(industrial android device)

The application is installed correctly but dus not run due to an error "unfortunately video stopped". According to some investigation of the vendor of the tablet the problem is as follows:

 

"

The reason the error message appears is that Polycom app will ask Z710’s camera for the resolution of 320x240 which isn’t supported on the Z710.

 

Z710/4.1 only supports 176x144 (mms), VGA (640x480), HD (720p), FHD (1080p).

 

If Polycom can modify their app to choose one of these 4 resolutions (176x144, 640x480, 1280x720, 1920x1080), then the app will run with no error message.

 

"

Is there a way polycom and Getac can work together on this. Please note I had no other way of contacting polycom then via this community portal.

 

Kind Regards,

 

Jaap van Dijk

Control & Automation Engineer

Petroleum Development Oman LLC

 

 

 

5 REPLIES 5
HP Recommended

Hello Jaap,

welcome to the Polycom Community.

I have forwarded this information to the relevant product managers.

 

Are you using any other Polycom Infrastructure and how many tablets would this be used on?

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
HP Recommended

Hi Steffen,

 

Thanks for the reply. We are currently not using any Polycom infrastructure its all Cisco based. Number of tablets i can only discuss with one of your product managers. Waiting for them to contact me.

 

Kind Regards,

 

Jaap van Dijk 

HP Recommended

Steffen,

 

Any updates on this?

 

Regards,

 

Jaap van Dijk

HP Recommended

Hello Jaap,

 

there are no current plans to support this tablet or a resolution of 176x144.

 

The 320x240 is our standard resolution so unfortunately for now the RealPresence Mobile application will not work with your Android tablet.

 

Best regards

 

Steffen Baier

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
HP Recommended

Hi Steffen,

 

Thanks for the info. Could you please forward my contact details to one of your business development managers. We think industrial mobility within the Oil & Gas industry could be an interesting development area for Polycom.

 

Jaap.JE.vanDijk@pdo.co.om

 

Regards,

 

Jaap van Dijk

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.