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Unable To Place Call From Directory via iPhone and iPad

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Occasional Visitor

Unable To Place Call From Directory via iPhone and iPad

I'm unable to place SIP calls from the directory from RealPresence Mobile (3.10.1-71327) via iPhones and iPads.  There's no call or add to favorite buttons on either device to place a call. I tested on an Android phone (Samsung Note 10 with RPM version 3.10.1-71327) and the add to contacts and call buttons were present.

 

I spent hours searching the Polycom forums for answers and came up empty.  Has any one come across this issue?  Was this feature removed in RPM just for Apple products?  Is this a glitch or bug.  Can someone please assist?

5 REPLIES 5
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Polycom Employee & Community Manager

Re: Unable To Place Call From Directory via iPhone and iPad

Hello @khandof ,

 

Welcome to the Poly Community.

 

Are you using this with a Poly appliance like RPRM or is this a standalone installation? In addition to my knowledge, the latest supported version for iPhone/iPad is 3.11.1-72381

 

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

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The title Polycom Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. My official "day" Job is 3rd Level support at Poly but I am unable to provide official support via the community.

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Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 2 of 6
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Occasional Visitor

Re: Unable To Place Call From Directory via iPhone and iPad

Thanks for the reply Steffan.  We are not using RPRM.  This is a standalone installation and we're using Pexip as a video provider. You are correct as the latest supported version for iPhone/iPad is 3.11.1-72381.  I tested the iPhone with version 3.11.1-7238 and Android with version 3.10.1-71327.  

Message 3 of 6
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Polycom Employee & Community Manager

Re: Unable To Place Call From Directory via iPhone and iPad

Hello @khandof 

 

another customer reported this today.

 

Assuming you have no other Poly infrastructure and are just using our free software you will have to wait for the outcome of this customer.

 

Best regards

 

Steffen Baier

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The title Polycom Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. My official "day" Job is 3rd Level support at Poly but I am unable to provide official support via the community.

----------------

Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 4 of 6
Polycom Employee & Community Manager

Re: Unable To Place Call From Directory via iPhone and iPad

Hello @khandof 

 

this should be addressed in the next 3.11.2 release.

 

Best regards

 

Steffen Baier

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The title Polycom Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. My official "day" Job is 3rd Level support at Poly but I am unable to provide official support via the community.

----------------

Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 5 of 6
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Occasional Visitor

Re: Unable To Place Call From Directory via iPhone and iPad

Thank You Steffan.  Do you have a time frame of when 3.11.2 will be released?

Message 6 of 6