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The HP Community is where owners of HP products, like you, volunteer to help each other find solutions.
HP Recommended

Hi,

 

We have recently procured Polycom RMX and VBP for doing video conferences.

 

But when I trying to connect from IPAD, I am able here speaker voice but when i speak through IPAD, they are unable to here voice.

 

For cross verifying, I have done through Skpe and found it is working fine with good quality.

 

I have found same kind of issue when I directly dial from one IPAD to other IPAD using Polycom Realpresense Mobile application.

 

Currently I am using IOS 7, Polycom Real Presense 3.0 version. Please help me to resolve or suggest if there any additional infrastructure required to get more quality.

 

 

 

 

3 REPLIES 3
HP Recommended
Is ds issue for any particular user or for all CMA users?have you checked with any andriod mobile(os above 4.1)?

Regards
Yash Pal
HP Recommended
Have you had any success?? It seems similar to my problem. Would love your advice. Loree@loreelash.com
HP Recommended

These types of issues are typically caused by 'ports' being blocked on firewall devices between the connected parties. The release notes for RPM provide a detailed list of the ports that need to be 'open' for successful video/audio communications. Have you investigated this with your IT manager and/or service provider?

 

Release Notes are available from: http://support.polycom.com/PolycomService/support/us/support/video/realpresence_mobile/realpresence_...

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