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Unsupported Android Device ? Galaxy S4 GT-I9505

Occasional Visitor

Unsupported Android Device ? Galaxy S4 GT-I9505

I have downloaded the app from Google Play store to my Galaxy S4 GT-I9505 but its not quite working right. I can dial into a meeting and they can see my feed but I cannot see any video at my end.


I am not sure if this is a supported phone or where to go for assistance so I am trying this community

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Polycom Employee & Community Manager

Re: Unsupported Android Device ? Galaxy S4 GT-I9505

Hello Jonathan Gee,

welcome to the Polycom Community.

The purpose of the Unsupported Android Device post => here <= is to gather details about the device as advised in the post.


Your issue is most likely firewall related and has been discussed on multiple other occasions. Please use the community search to find the relevant post's.

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

<======== Signature / Disclaimer ========>
Please be aware:For questions about the type of support to expect please check here

Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's

Please remember, if you see a post that helped you , and it answers your question, please mark it as an "Accept as Solution".

The title Polycom Employee & Community Manager is an automatic setting within the community and any forum reply or post is based upon my personal experience and does not reflect the opinion or view of my employer.
Poly employee participation within this community is not mandatory and any post or FAQ article provided by myself is done either during my working hours or outside working hours, in my private time, and maybe answered on weekends, bank holidays or personal holidays.
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