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Will Polycom iPad app work with the new iPad3?

Polycom Employee & Community Manager

Re: Will Polycom iPad app work with the new iPad3?

Hello polycom_user,

 

welcome to the Polycom Community.

 

As we already have established within this post the iPad3 (at time of writing this reply) is not supported so all answers why something is not working is pure speculation.

 

What Polycom Infrastructure have you got in your Office ?

 

CMA, VBPe or VBPst ?

What Broadband/Network Connectivity to your Office ? 2 wire ADSL?

 

Above information is all needed to get a overview and possibly pin point to a factor that would cause the issue on the iPhone4S (as we cannot support the iPad3 within this topic at time of writing this reply).

 

Best Regards

 

Steffen Baier




<======== Signature / Disclaimer ========>
Please be aware:For questions about the type of support to expect please check here

Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's

Please remember, if you see a post that helped you , and it answers your question, please mark it as an "Accept as Solution".

The title Polycom Employee & Community Manager is an automatic setting within the community and any forum reply or post is based upon my personal experience and does not reflect the opinion or view of my employer.
Poly employee participation within this community is not mandatory and any post or FAQ article provided by myself is done either during my working hours or outside working hours, in my private time, and maybe answered on weekends, bank holidays or personal holidays.
Message 11 of 15
Occasional Visitor

Re: Will Polycom iPad app work with the new iPad3?

I successfully connected on both direction (incoming call and outgoing call) through my HDX8000 using my iPad3. But I can't find exact ports used by the RealPresence Mobile ... I set my router with the determined ports (TCP 1720 + UDP 3230-3237), the same ports used by PVX, but when I received external call, I wasn't able to answer. When I set DMZ to my local IP address, everything works?!?! It look like there is some more ports used ... Could you tell me which one? 

Message 12 of 15
Polycom Employee & Community Manager

Re: Will Polycom iPad app work with the new iPad3?


@Crapule wrote:

 It look like there is some more ports used ... Could you tell me which one? 



Hello Crapule,

 

please ensure you always check the release notes => here <=

 

The relevant ports are listed there on page 16

 

Best Regards

 

Steffen Baier




<======== Signature / Disclaimer ========>
Please be aware:For questions about the type of support to expect please check here

Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's

Please remember, if you see a post that helped you , and it answers your question, please mark it as an "Accept as Solution".

The title Polycom Employee & Community Manager is an automatic setting within the community and any forum reply or post is based upon my personal experience and does not reflect the opinion or view of my employer.
Poly employee participation within this community is not mandatory and any post or FAQ article provided by myself is done either during my working hours or outside working hours, in my private time, and maybe answered on weekends, bank holidays or personal holidays.
Message 13 of 15
Occasional Visitor

Re: Will Polycom iPad app work with the new iPad3?

Have any updates come of this. I am trying to attempt to use RealPresence Mobile on my iPad 3, an I am experiencing the exact same thing as listed here. Has anyone had any luck sorting a solution ?

 

I have attempted to use it over,

Work network (Direct IP) 

Home network (dialing the public address with the E.164 number)

3G carrier network (dialing the public address with the E.164 number) - Did get audio only to work once. Though when attempting to call back nothing.

 

Hope to have this up and running, as the business is starting to roll out more and more mobile devices.

 

Cheers

 

S

Message 14 of 15
Occasional Advisor

Re: Will Polycom iPad app work with the new iPad3?

I am having the same problem with my iPad3.  I can connect with HDX and VSX systems, but

i cannot see any video or hear audio?  I am trying this with my iPad behind my Linksys router at my house.  I could connect to VSX system behind a firewall but it usually took about 5 attempts.  Once I moved the VSX from behind the firewall, I could no longer see video or hear audio.

Message 15 of 15