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iOS download old version of Real Presence Mobile?

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Occasional Advisor

iOS download old version of Real Presence Mobile?

Is there anyway to download older version of RPM for iOS devices? I see on the Polycom website there are links that show old versions of RPM, but all of the links redirect to 3.10 on the iOS app store.

 

We are looking for version 3.7

 

Thank you

Message 1 of 5
4 REPLIES 4
Polycom Employee & Community Manager

Re: iOS download old version of Real Presence Mobile?

Hello @Seth Kennedy 

 

I am quite sure our partner Apple handles the distribution of the app so I am unsure, other than via a support ticket, how you could install an older version.

 

Best Regards

 

Steffen Baier




<======== Signature / Disclaimer ========>
Please be aware:For questions about the type of support to expect please check here

Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's

Please remember, if you see a post that helped you , and it answers your question, please mark it as an "Accept as Solution".

The title Polycom Employee & Community Manager is an automatic setting within the community and any forum reply or post is based upon my personal experience and does not reflect the opinion or view of my employer.
Poly employee participation within this community is not mandatory and any post or FAQ article provided by myself is done either during my working hours or outside working hours, in my private time, and maybe answered on weekends, bank holidays or personal holidays.
Message 2 of 5
Occasional Advisor

Re: iOS download old version of Real Presence Mobile?

Hi Steffen,

 

Thanks for the reply. Even if I could get an .ipa file from Apple that would be a great start. Would you suggest I contact Apple to obtain a previous version?

Message 3 of 5
Occasional Advisor

Re: iOS download old version of Real Presence Mobile?

I have reached out to Apple and was informed they are not able to provide previous versions of apps.

Message 4 of 5
Polycom Employee & Community Manager

Re: iOS download old version of Real Presence Mobile?

Hello @Seth Kennedy ,

 

As stated already most likely this needs to come into support.

 

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier




<======== Signature / Disclaimer ========>
Please be aware:For questions about the type of support to expect please check here

Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's

Please remember, if you see a post that helped you , and it answers your question, please mark it as an "Accept as Solution".

The title Polycom Employee & Community Manager is an automatic setting within the community and any forum reply or post is based upon my personal experience and does not reflect the opinion or view of my employer.
Poly employee participation within this community is not mandatory and any post or FAQ article provided by myself is done either during my working hours or outside working hours, in my private time, and maybe answered on weekends, bank holidays or personal holidays.
Message 5 of 5