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iOS download old version of Real Presence Mobile?

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Occasional Advisor

iOS download old version of Real Presence Mobile?

Is there anyway to download older version of RPM for iOS devices? I see on the Polycom website there are links that show old versions of RPM, but all of the links redirect to 3.10 on the iOS app store.

 

We are looking for version 3.7

 

Thank you

Message 1 of 5
4 REPLIES 4
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Polycom Employee & Community Manager

Re: iOS download old version of Real Presence Mobile?

Hello @Seth Kennedy 

 

I am quite sure our partner Apple handles the distribution of the app so I am unsure, other than via a support ticket, how you could install an older version.

 

Best Regards

 

Steffen Baier

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Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 2 of 5
Occasional Advisor

Re: iOS download old version of Real Presence Mobile?

Hi Steffen,

 

Thanks for the reply. Even if I could get an .ipa file from Apple that would be a great start. Would you suggest I contact Apple to obtain a previous version?

Message 3 of 5
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Occasional Advisor

Re: iOS download old version of Real Presence Mobile?

I have reached out to Apple and was informed they are not able to provide previous versions of apps.

Message 4 of 5
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Polycom Employee & Community Manager

Re: iOS download old version of Real Presence Mobile?

Hello @Seth Kennedy ,

 

As stated already most likely this needs to come into support.

 

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

----------------

Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 5 of 5