I tried calling our HDX8000 B using my iPhone with Polcom's PrealPresense software. The call goes through but nobody can see me. I see them but video from my phone to the HDX is not visible. I'm using AT&T U-verse wifi.
Coworker in other office up north has an iPhone 5 with Verizon and it worked without a problem. Using Wifi and 4g.
Any ideas what could be different? I recently downloaded the newest update for Polycom's RealPresenence so I know iPhone 5 is supported now.
This is most likely caused by a network restriction / firewall within your providers network.
Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.
Polycom Global Services
---------------- The title Polycom Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. My official "day" Job is 3rd Level support at Poly but I am unable to provide official support via the community.
Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels. Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's