I tried calling our HDX8000 B using my iPhone with Polcom's PrealPresense software. The call goes through but nobody can see me. I see them but video from my phone to the HDX is not visible. I'm using AT&T U-verse wifi.
Coworker in other office up north has an iPhone 5 with Verizon and it worked without a problem. Using Wifi and 4g.
Any ideas what could be different? I recently downloaded the newest update for Polycom's RealPresenence so I know iPhone 5 is supported now.
This is most likely caused by a network restriction / firewall within your providers network.
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Polycom Global Services
Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels. Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's