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iPhone 5 on Sprint network

Occasional Visitor

iPhone 5 on Sprint network

I tried calling our HDX8000 B using my iPhone with Polcom's PrealPresense software.  The call goes through but nobody can see me.  I see them but video from my phone to the HDX is not visible.  I'm using AT&T U-verse wifi. 


Coworker in other office up north has an iPhone 5 with Verizon and it worked without a problem.  Using Wifi and 4g.


Any ideas what could be different?  I recently downloaded the newest update for Polycom's RealPresenence so I know iPhone 5 is supported now. 



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Polycom Employee & Community Manager

Re: iPhone 5 on Sprint network

Hello kg2140,

welcome to the Polycom Community.

This is most likely caused by a network restriction / firewall within your providers network.

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

The title Polycom Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. My official "day" Job is 3rd Level support at Poly but I am unable to provide official support via the community.


Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 2 of 2