I have recently installed Real presence on my smartphone
Whenever I join any video bridge, I am not receiving audio/video stream.
In media statistics, i see 100 % loss packet.
I have tried to call in below list of bridges :
Dial String: 184.108.40.206 < H323
Dial String: email@example.com < SIP
Dial String: firstname.lastname@example.org < SIP
Dial String: 220.127.116.11
CodecType: Polycom VSX8000 Release 9.0
in attachment you can find logs from my app
welcome to the Polycom Community.
Is this using WiFi or GSM aka a 3G or 4G network ?
Can you call the Polycom test numbers listed in the Video FAQ?
Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.
Polycom Global Services
I was using 4g network.
Where i can find Video FAQ, can you provide URL ?
I have checked log file from App, I am not Polycom expert but those lines can suggest that call haven't been established correctly
Line 20182: 02-19 11:32:16.018 15043 15221 E CC : H323MessageParser::parseOpenLogicalChannelAckRx(), remote site send error multiplexID with zero!
Line 20459: 02-19 11:32:16.517 15043 15221 E CC : H323MessageParser::parseOpenLogicalChannelAckRx(), remote site send error multiplexID with zero!
Line 20759: 02-19 11:32:16.911 15043 15221 E CC : H323MessageParser::parseOpenLogicalChannelAckRx(), remote site send error multiplexID with zero!
And this one can point to parsing problem under application itself :
CMAD_UI : $SlideTabMainActivity$ ************** onRemainningCmadEvent mNeedUpdateUserProfile: false cmadEvent: class com.polycom.cmad.call.events.CallControlEvent
CmadNative: one error frame was abandoned because of data is not consistent with the resolution
I was using a free account.
it was stand-alone call from the un-registered mobile app.
other participants could see my video stream but U am not sure about audio stream unfortunately
Feb 01, 2013 Question: Is there a way I can make a test call to a Polycom site?
Answer: Have a look at this post => here <=
I have tested with 18.104.22.168 Polycom UK, in attachment, you can find a screen shot of media statistics - 100%packet loss