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The HP Community is where owners of HP products, like you, volunteer to help each other find solutions.
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‎10-23-2012 09:58 AM

HP Recommended

hello, i try to install the RealPresence to my device from google play. but it says the applicatin is not compatible with my device.

i want to confirm how does google play judge that, what fetures do my device need to run the application.

os:4.0.3

model:huawei mediapad 10 fhd

1 REPLY 1

‎10-24-2012 02:36 AM

HP Recommended

Hello Wakin,

welcome to the Polycom Community.

The Real Presence Mobile Support page => here <= holds the release notes for the various supported systems like IOS and Android and the supported tablets or Phones.

 

The individual release notes than state what hardware is supported.

 

This changes from time to time with new releases but Polycom is unable to support all different hardware variants of multiple vendors and focuses on the major brands.

 

These listed are usually tested and can be supported from Polycom Global Services if used with a Polycom Real Presence Mobile Solution.

 

Other models will simply be unable to install the software and we do not offer the Software as a separate download for the supportability reason mentioned above.

 

Google Play itself then may restricts in addition in some country's that certain software cannot be installed on supported platforms.

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

------------------------------------------------
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