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The HP Community is where owners of HP products, like you, volunteer to help each other find solutions.
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‎07-23-2012 02:59 PM

HP Recommended

On the polycom app I only have the dialing tab to dial numbers and the recent call tab. I would like to see the contacts tab so i can add contacts to the app. Any ideas?

5 REPLIES 5

‎07-23-2012 03:18 PM

HP Recommended

Hello jdosa,

welcome to the Polycom Community.

  • Android or IOS?
  • What Version of RPM?
  • Is RPM registered to a CMA?


Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
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‎07-23-2012 03:28 PM

HP Recommended

its on the Ipad I'm not sure about the cma stuff how can i check that?

 

thanks in advance.

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‎07-23-2012 04:12 PM

HP Recommended

Hello,

 

if you do not have a Polycom Gatekeeper like the CMA only certain features are available.

 

See page 7 of the release notes => here <=

 

Best Regards

 

Steffen Baier

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
Was this reply helpful? Yes No

‎07-23-2012 05:00 PM

HP Recommended

I dont believe we have gatekeeper feature turned on. We have vx 8000 i wanna say.

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‎07-24-2012 06:52 AM

HP Recommended

Hello,

 

as shown on page 2 of the release notes:

 

You can use the RealPresence Mobile application without registering to a provisioning server (also called professional mode). However, to use advanced  features, such as content sharing, AES, LDAP, and H.460 firewall traversal, you must register to a provisioning server in professional mode.

 

if you do not own a CMA then you cannot use features only offered in professional mode. These are listed on page 6 and 7.

 

Best Regards

 

Steffen Baier

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
Was this reply helpful? Yes No
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