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why can't I see anyone on my i-pad Polycom but they can see & hear me. HELP!!!!!!!

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Occasional Visitor

why can't I see anyone on my i-pad Polycom but they can see & hear me. HELP!!!!!!!

I can dial into corporate ( polycom system)  and they can accept the call and see & hear me but I cannot see them. How can I fix this. I do have VOIP on my ipad as I have video connection via skype. Please help!!!

Thank you , Loree

loree@loreelash.com

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Advisor

Re: why can't I see anyone on my i-pad Polycom but they can see & hear me. HELP!!!!!!!

It could be an issue with the video codec the corporate Polycom is using for its transmit video, e.g. H.264, where the client on your iPad does not support it and cannot interpret/display.  When you are in a call with them, you might have them look at their call statistics and see which video codec is used on the transmit side.  Then check to see if your client supports it.  Maybe there are some options in your iPad client configuration for selecting different codec support.

JoeV
Message 2 of 3
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Polycom Employee & Community Manager

Re: why can't I see anyone on my i-pad Polycom but they can see & hear me. HELP!!!!!!!

Hello LLV,

welcome to the Polycom Community.

This sounds like a classical firewall issue.

 

  • Are you on a corporate LAN or on the WAN ?

  • Are you using Real Presence Mobile?

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

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Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
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