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Access denied

Occasional Contributor

Access denied



I set up a Polycom 8800 like other two devices i have in company that logged succesfull. 


In this devices when i log with skype, like the other 2, the system log me that message:

"Skype for Business authentication failed. Please log in again."


Polycom version: 

Message 1 of 4
Frequent Advisor

Re: Access denied

Hi@Gianluca Anversa,


did you activate OAuth on your tenant?


If you need more support, give us more info (logs, backup). Which version ist installed in working Trios?

Jan 17, 2017 Question: How can I troubleshoot simple Skype for Business, Office365 or Teams issues?

Resolution: Have a look => here <=


Message 2 of 4
Occasional Contributor

Re: Access denied

This is the log after the trying to log:

1111141215|cfg |4|00|Prm|Invalid index 0 for array reg.X.address
1111141215|cfg |4|00|Prm|Web configuration: Unknown parameter "reg.0.address" found, ignoring.
1111141215|cfg |4|00|Prm|Invalid index 0 for array reg.X.auth.loginCredentialType
1111141215|cfg |4|00|Prm|Web configuration: Unknown parameter "reg.0.auth.loginCredentialType" found, ignoring.
1111141215|cfg |5|00|RT|cfgRtUpdateLoginCredentials: executing.
1111141215|cfg |5|00|RT|cfgRtUpdateLoginCredentials: mode = Host.
1111141215|cfg |5|00|RT|cfgRtUpdateLoginCredentials: flash LoginCredentials valid
1111141215|so |4|00|[soRegistrationC] Login Credentials valid causing SoRegEventLine Changed
1111141217|cfg |5|00|Prm|Parameter acd.reg requested type 0 (UInt) but is of type 2 (SInt)
1111141217|sip |*|00|Sip Unregistering display name:Meeting Rovereto authorizing user name:'' index value:0
1111141217|sip |4|00|SipRemoveMonitoredUser : CSTA Line Not Found
1111141217|sip |*|00|SipUserRemove: user 0 being removed.
1111141217|usbpp|4|00|[PpsUsbC]: OnEvReg Accepted
1111141217|kiosk|4|00|[PpsKioskC]: OnEvReg Accepted
1111141217|cfg |5|00|Prm|Parameter acd.reg requested type 0 (UInt) but is of type 2 (SInt)
1111141217|sip |*|00|Sip registering display name:Meeting Rovereto authorizing user name:'Using Login Cred' index value:0
1111141217|utilm|4|00|uBLFUnCompressed: File /data/polycom/ffs0/Config/Local/WebTicket/0/sip.usr doesn't exist or is empty
1111141222|sip |*|00|User removed
1111141225|copy |4|00|Configuration of URL failed
1111141225|copy |5|00|At sendStatusToUptimeAnalytics -> Error getting config from url '(null)'
1111141225|cfg |4|00|Prov|Could not download file 64167f4fcafb-web.cfg
1111141225|cfg |4|00|Prov|Uploading phoneWeb.cfg failed
1111141225|cfg |4|00|Prov|Update configuration failed
1111141823|cfg |*|00|Core|Delaying upload of 4 core files"
Message 3 of 4
Polycom Employee & Community Manager

Re: Access denied

Hello @Gianluca Anversa ,

Welcome back to the Poly community.

Some or a couple of your old post(s) or reply(s) to them => here <= are still open/pending as you have not marked these as "Accept as a solution" or at least provide some form of feedback or answer.

If they are in this state nobody finding them via a community search will know if an answer or advice provided was useful and has maybe helped you.

Could you therefore kindly go over them and mark or answer as appropriate?

If they are marked as "Accept as a solution" other users can find these easier and it helps them to utilise the community more efficiently. Please do not simply mark them without any type of feedback.


Unless the above is actioned we are unable to try and help you with any new questions raised.

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

<======== Signature / Disclaimer ========>
Please be aware:For questions about the type of support to expect please check here

Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's

Please remember, if you see a post that helped you , and it answers your question, please mark it as an "Accept as Solution".

The title Polycom Employee & Community Manager is an automatic setting within the community and any forum reply or post is based upon my personal experience and does not reflect the opinion or view of my employer.
Poly employee participation within this community is not mandatory and any post or FAQ article provided by myself is done either during my working hours or outside working hours, in my private time, and maybe answered on weekends, bank holidays or personal holidays.
Message 4 of 4