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Automatic PIN Auth sign-in not work

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Visitor

Automatic PIN Auth sign-in not work

Polycom Trio 8800 configured automatic sign-in, use SSI login is workable, PIN Auth NOT work. I import the configure value to device , then reboot. I saw PIN extension and Password both inputed, but no automatic sign-in. After checked device, this row disapper in device configuration. Why this row disappear after import? Try v5.7, v5.8, v5.9 firmware all occur same situation.

 

reg.1.auth.usePinCredentials="1"
--- Configration -----

<?xml version="1.0" encoding="UTF-8" standalone="yes"?>
<PHONE_CONFIG>
<ALL
reg.1.auth.useLoginCredentials="0"
reg.1.auth.usePinCredentials="1"
reg.1.auth.loginCredentialType="extensionAndPIN"
device.set="1"
device.logincred.extension.set="1"
device.logincred.extension="1234"
device.logincred.pin.set="1"
device.logincred.pin="111111"
/>
</PHONE_CONFIG>
Message 1 of 7
6 REPLIES 6
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Polycom Employee & Community Manager

Re: Automatic PIN Auth sign-in not work

Hello @neil chiu ,

 

Welcome to the Poly Community.


Please ensure you always check the FAQ's and/or utilize the community search before posting any new topics or follow up posts.

 

You are using an incorrect configuration. In the Extension & Pin case the device.set parameters only work if imported on a running phone.

 

If you want to provision the Extension and Pin from booting up please use:

 

Sep 04, 2017 Question: Can I sign in to Skype for Business using configuration parameters/provision Login Credentials?

Resolution: Please see this post => here <=


Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

----------------

Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 2 of 7
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Visitor

Re: Automatic PIN Auth sign-in not work

Hi SteffenBaierUK, Your link is working for PIN auth auto sign-in. My question - Why deploy guide always provide device.set for automatic sign-in? - And, device.set method work for SSL sign-in, but only PIN Auth not work? Thanks. Neil
Message 3 of 7
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Polycom Employee & Community Manager

Re: Automatic PIN Auth sign-in not work

Hello @neil chiu ,

 

have you got a link to the quoted guide? And a page/chapter where we explain that this should work?

 

Best Regards

Steffen Baier

----------------

Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 4 of 7
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Visitor

Re: Automatic PIN Auth sign-in not work

Hi, I got configuration from this link. This method work for SSL auth sign-in, PIN auth not. https://documents.polycom.com/bundle/trio-sfb-dg-5-9-0-AA/page/r-ucs-sfb-example-sign-in-configurati...
Message 5 of 7
Highlighted
Visitor

Re: Automatic PIN Auth sign-in not work

Hi SteffenBaierUK,

 

I try your method found a problem. If the device no sign-in record, your configure is working. However, if the device already sign-in, then configurate other extension to auto sign-in will failure. It seems like even phone reboot also cache pervious display name to cause sign-in failure. I must power-off and power-on device, then sign-in configuration will work. or ... add a new display name "reg.1.displayName" in configration to overwrite pervious display name.

 

I still correct auto PIN auth sign-in method.

 

P.S. firmeware v5.7

 

Neil

 

 

Message 6 of 7
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Polycom Employee & Community Manager

Re: Automatic PIN Auth sign-in not work

Hello @neil chiu ,

 

  • The Reg. variant is for phones that never signed into Skype for Business
  • The Device. variant is to provide the credentials and the user needs to press submit to sign in

If you struggle with this please open a ticket.


In order to raise a support ticket, you need to work with your Poly reseller as they may need to do this for you.

End Customers are usually unable to open a ticket directly with Poly support.

If this is some sort of an Internet discounter providing your MAC address or your Poly devices serial will enable us to look up who would be able to support you. This may not be who you purchased the Poly device from.

If the unit is no longer within the warranty please be prepared to Pay Per Incident / PPI. This is all outlined in detail here

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

----------------

Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 7 of 7