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BTOE 3.4.0 - Cannot verify digital signature

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Advisor

Re: BTOE 3.4.0 - Cannot verify digital signature

what is interesting is I happened upon a 3.4.1 download here:

 

http://support.polycom.com/content/support/North_America/USA/en/support/voice/business_media_phones/...

 

however it does not seem to be working.  I no longer get the driver signing issue.  however it constantly asks to reboot.

 

hope they get this figured out soon!

Message 11 of 36
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Polycom Employee & Community Manager

Re: BTOE 3.4.0 - Cannot verify digital signature

Please open a ticket with POLYCOM support

Replied via a mobile device
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Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 12 of 36
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Occasional Visitor

Re: BTOE 3.4.0 - Cannot verify digital signature

+1 on version 3.4.1 asking to reboot over and over.

Message 13 of 36
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Polycom Employee & Community Manager

Re: BTOE 3.4.0 - Cannot verify digital signature

Please open a Ticket with POLYCOM support

Replied via a mobile device
----------------

Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 14 of 36
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Occasional Visitor

Re: BTOE 3.4.0 - Cannot verify digital signature

I have an open ticket with Polycom for this issue. The ticket number is 1-4942305121 and I'm waiting for a response.

Message 15 of 36
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Polycom Employee & Community Manager

Re: BTOE 3.4.0 - Cannot verify digital signature

Hello PMB,

welcome back to the Polycom Community.

Both the phones you tried to open a ticket are :

 

  1. Out of warranty
    but
  2. Not LYNC / Skype for business SKU

So you need to sort out your license status as you need a Polycom per device license for each phone you are using as explained => here <= and in addition pay PPI / Pay Per incident.

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

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Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 16 of 36
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Occasional Visitor

Re: BTOE 3.4.0 - Cannot verify digital signature

Ticket is updated with a newer MAC from the 300+ Polycom phones we have in production. BTW: This appears to be more a Windows 10 issue and have nothing to do with the phone. All new installs of Windows 10 in our environmnet have this issue no matter if they are connected to a Polycom phone or not.

Message 17 of 36
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Polycom Employee & Community Manager

Re: BTOE 3.4.0 - Cannot verify digital signature

Hello PMB,

You are missing the point. The Ticket was updated on the 29/12/2016 with a 2nd MAC but both MAC addresses provided are not phones with a -018 or -019 part number.

 

I can only assume that your existing estate of phones was purchased prior to Polycom introducing the LYNC -018 or Skype for Business -019 SKU and therefore a Polycom per device LYNC license as in the linked post is required.

 

You can legally test the LYNC / Skype for business software for 30 days but after this you need to purchase the required LYNC licenses.

 

Unless you have any LYNC or Skype SKU's you need to purchase 300+ licenses to utilize this with LYNC.

 

It is irrelevant if you are using this with BToE or not.

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

----------------

Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 18 of 36
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Occasional Visitor

Re: BTOE 3.4.0 - Cannot verify digital signature

A 3rd MAC was added to the case today that is from a phone that was purchased in the last couple of months. I don't really need this forum for support as our Polycom vendor is handeling the case. Feel free to follow the ticket internally if you are interested.

Message 19 of 36
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Polycom Employee & Community Manager

Re: BTOE 3.4.0 - Cannot verify digital signature

Hello PMB,

Please ensure your Polycom reseller or yourself have the relevant licenses at hand when queried.


Best Regards

Steffen Baier

Polycom Global Services

----------------

Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 20 of 36