Plantronics + Polycom. Now together as Poly Logo

BTOE 3.8 - VVX phone 5.8 - Auto-pair doesnt work ( Manual pair works )

SOLVED
Occasional Advisor

BTOE 3.8 - VVX phone 5.8 - Auto-pair doesnt work ( Manual pair works )

BTOE 3.8 - VVX phone 5.8 - Auto-pair doesnt work ( Manual pair works )

Message 1 of 3
2 REPLIES 2
Highlighted
Occasional Advisor

BTOE 3.8 - VVX phone 5.8 - Auto-pair doesnt work

BTOE 3.8 - VVX phone 5.8 - Auto-pair doesnt work ( Manual pair works )

 

When i try to pair the phone via Manual mode, it works well.

Message 2 of 3
Polycom Employee & Community Manager

Re: BTOE 3.8 - VVX phone 5.8 - Auto-pair doesnt work

Hello @Karthik D,

welcome to the Polycom Community.

 

I have combined your two post's as you only need one time posting within the community.

 

A couple of questions:

 

  • Has this worked Prior to upgrading to UC Software 5.8.0 / BToE 3.8.0?

  • If yes to the above what was the previous version that worked?

  • Is the Phone connected to the PC via the Phone PC port?


The community's Skype for Business FAQ contains this post here:

Jan 26, 2016 Question:Can I troubleshoot BToE or changes settings ?

Resolution: Please check => here <= for details

 

and

 

Jan 27, 2016 Question:Are there any firewall ports required to be open when using BToE ?

Resolution: Please check => here <= for details


If this is urgent please raise a ticket.


In order to raise a support ticket you need to work with your Polycom reseller as they need to do this for you.

End Customers are unable to open a ticket directly with Polycom support.

If this is some sort of an Internet discounter please post either your phone's MAC address or your Polycom devices serial so I can look up who would be able to support you. This may not be who you purchased the Polycom device from.

If the unit is no longer within warranty please be prepared to Pay Per Incident / PPI. This is all outlined in detail here

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services




<======== Signature / Disclaimer ========>
Please be aware:For questions about the type of support to expect please check here

Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's

Please remember, if you see a post that helped you , and it answers your question, please mark it as an "Accept as Solution".

The title Polycom Employee & Community Manager is an automatic setting within the community and any forum reply or post is based upon my personal experience and does not reflect the opinion or view of my employer.
Poly employee participation within this community is not mandatory and any post or FAQ article provided by myself is done either during my working hours or outside working hours, in my private time, and maybe answered on weekends, bank holidays or personal holidays.
Message 3 of 3