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BTOE Unlocking wrong phone

Advisor

BTOE Unlocking wrong phone

I currently have an odd situation where I have 2 phones 2 PC's, same user.  We are currently using Windows 7 with BTOE 3.4.2.  The phones are vvx 601 and vvx 411 (I have tested multiple phones and multiple Firmwares)..current firmware is 5.5.1.11526 on both.

 

If I log onto ComputerA, the phone will not unlock.  If lock computerA, the phone will not unlock.  If I log onto ComputerB, both phones unlock.  If I lock ComputerB, both phones lock.

 

If I turn ComputerB Off, I can no lock and unlock PhoneA with ComputerA.

 

Any ideas?

Message 1 of 4
3 REPLIES 3
Polycom Employee & Community Manager

Re: BTOE Unlocking wrong phone

Hello RobYoung,

welcome back to the Polycom Community.

Are you sure the wiring is correct?

 

Please see this post => here <=

 

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services




<======== Signature / Disclaimer ========>
Please be aware:For questions about the type of support to expect please check here

Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's

Please remember, if you see a post that helped you , and it answers your question, please mark it as an "Accept as Solution".

The title Polycom Employee & Community Manager is an automatic setting within the community and any forum reply or post is based upon my personal experience and does not reflect the opinion or view of my employer.
Poly employee participation within this community is not mandatory and any post or FAQ article provided by myself is done either during my working hours or outside working hours, in my private time, and maybe answered on weekends, bank holidays or personal holidays.
Message 2 of 4
Advisor

Re: BTOE Unlocking wrong phone

I did see this thread previously.  the phones are cabled correctly and we are using POE so I am asuming they wouldnt even powerup if the cables were reversed.

Message 3 of 4
Polycom Employee & Community Manager

Re: BTOE Unlocking wrong phone

Hello RobYoung,

The next step is to bring this to the attention of Polycom support.

In order to raise a support ticket you need to work with your Polycom reseller as they need to do this for you.

If this is some sort of an Internet discounter please post either your phone's MAC address or your Polycom devices serial so I can look up who would be able to support you.

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services




<======== Signature / Disclaimer ========>
Please be aware:For questions about the type of support to expect please check here

Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's

Please remember, if you see a post that helped you , and it answers your question, please mark it as an "Accept as Solution".

The title Polycom Employee & Community Manager is an automatic setting within the community and any forum reply or post is based upon my personal experience and does not reflect the opinion or view of my employer.
Poly employee participation within this community is not mandatory and any post or FAQ article provided by myself is done either during my working hours or outside working hours, in my private time, and maybe answered on weekends, bank holidays or personal holidays.
Message 4 of 4