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BTOE - VVX 411 phones not pairing

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BTOE - VVX 411 phones not pairing

I have about 50 VVX 411 phones.  The phones are POE and the computers are connected to the phones, the phones to the POE switch.

 

We're running Skype for Business on the computers and BTOE.  Everything has been perfect for 8 months.  Three days ago BTOE stopped pairing.  If you mouse-over the BTOE systray icon the popup says "pairing in progress".

 

5 days ago I changed the lock status to false to allow the phones to remain unlocked.

(Set-CsUCPhoneConfiguration EnforcePhoneLock = $False)

 

I changed this setting back, but that didn't fix the problem, but it did create a new one in that the lock time is set to 10 minutes so every phone locked after 10 minutes of idle.  Since backing out the change didn't work, I've set again the flag to $false so that the phones remain unlocked/usable.

 

Phone Information

Phone Model

VVX 411

Part Number

3111-48450-001 Rev:A

MAC Address

redacted

IP Mode

IPv4

IP Address

redacted

UC Software Version

5.9.0.9373

Updater Version

5.9.7.11143

 

 

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Visitor

Re: BTOE - VVX 411 phones not pairing

Adding the BTOE Log.

 

What I think might be relevant: 

 

[04/04/19 : 04:46:00]  PBC: Started the TCP Connection....
[04/04/19 : 04:46:01]  PBC ERR: (start_assoc_client: 289) TCP connect failed with error 10061
[04/04/19 : 04:46:01]  PBC ERR: (checkSSH_get_pc_ip_address: 219) No Routable entry found to VVX. Reconfiguring the SSH
[04/04/19 : 04:46:01]  PBC: Waiting for SSH Server to up on VVX, 1sec..
[04/04/19 : 04:46:03]  PBC ERR: (start_assoc_client: 289) TCP connect failed with error 10061
[04/04/19 : 04:46:03]  PBC ERR: (checkSSH_get_pc_ip_address: 219) No Routable entry found to VVX. Reconfiguring the SSH
[04/04/19 : 04:46:03]  PBC: Waiting for SSH Server to up on VVX, 2sec..
[04/04/19 : 04:46:05]  PBC ERR: (start_assoc_client: 289) TCP connect failed with error 10061
[04/04/19 : 04:46:05]  PBC ERR: (checkSSH_get_pc_ip_address: 219) No Routable entry found to VVX. Reconfiguring the SSH
[04/04/19 : 04:46:05]  PBC: Waiting for SSH Server to up on VVX, 3sec..
[04/04/19 : 04:46:07]  PBC ERR: (start_assoc_client: 289) TCP connect failed with error 10061
[04/04/19 : 04:46:07]  PBC ERR: (checkSSH_get_pc_ip_address: 219) No Routable entry found to VVX. Reconfiguring the SSH
[04/04/19 : 04:46:07]  PBC: Waiting for SSH Server to up on VVX, 4sec..
[04/04/19 : 04:46:09]  PBC ERR: (start_assoc_client: 289) TCP connect failed with error 10061
[04/04/19 : 04:46:09]  PBC ERR: (checkSSH_get_pc_ip_address: 219) No Routable entry found to VVX. Reconfiguring the SSH
[04/04/19 : 04:46:09]  PBC ERR: (discovery_server:2359) discovery_server:2359 Error 10057
[04/04/19 : 04:46:09]  PBC ERR: (discovery_server:2371) discovery_server:2371 Error 10038
[04/04/19 : 04:46:09]  PBC: Successfully terminated the SSH client process
Polycom Employee & Community Manager

Re: BTOE - VVX 411 phones not pairing

Hello @Michael831 ,

 

welcome to the Polycom Community.

 

Your BToE Logs show:

 

 -------------------------------------------------------------
|                  BToE APP Version    3.8.0.0                |
| OS Info: Windows 10          System Info: AMD64 64bit       |
 -------------------------------------------------------------

The BToE 3.9.0 Release notes state:

 

  • Polycom® Better Together over Ethernet (BToE) Connector application 3.9.0 is a general release for customers using Microsoft® Lync® Server 2010, Microsoft® Lync® Server 2013, and Microsoft® Skype™ for Business Server with UC Software 5.9.0 or later with Polycom® VVX® business media phones. This application must be installed on the user’s computer to enable the BToE feature.

Your Phone Software is not compatible with the BToE Version you are using.

 

If you still have issues please open a ticket.


In order to raise a support ticket you need to work with your Polycom reseller as they need to do this for you.

End Customers are unable to open a ticket directly with Polycom support.

If this is some sort of an Internet discounter providing your MAC address or your Polycom devices serial will enable us to look up who would be able to support you. This may not be who you purchased the Polycom device from.

If the unit is no longer within warranty please be prepared to Pay Per Incident / PPI. This is all outlined in detail here

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier




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The title Polycom Employee & Community Manager is an automatic setting within the community and any forum reply or post is based upon my personal experience and does not reflect the opinion or view of my employer.
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