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BTOE - VVX phones not pairing

Occasional Advisor

BTOE - VVX phones not pairing

I've read the posts on this topic and they are not useful. I've been running Windows 10 Enterprise with Skype for Business and BToE pairing just fine with my VVX 600.  I upgraded to the latest edition of VVX firmware and my phone will no longer pair with BToE.  Numerous other phones in our office are running the same combination and paring is working fine.  Polycom's troubleshooting steps are very basic and don't resolve the issue.


Has anyone found a genuine solution to this issue.


Note:  Unfortunately, I do not recall the prior firmware version I was using.  I have, however, downgraded one versioni level, but the problem remains.


I appreciate any assistance.

Message 1 of 3
Polycom Employee & Community Manager

Re: BTOE - VVX phones not pairing

Hello CMM,

welcome to the Polycom Community.

It is always useful to include the currently used UC Software version as issues experienced or a question asked may already be addressed in a newer release.

This also allows yourself and others to check against current software release notes, Administrator Guides or FAQ post’s.

The above is also stated in the "Read First"

Therefore the Polycom VoIP FAQ contains this post here:

Question: How can I find out my SIP or UC Software Version of my Phone?
Resolution: Please check here

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

<======== Signature / Disclaimer ========>
Please be aware:For questions about the type of support to expect please check here

Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's

Please remember, if you see a post that helped you , and it answers your question, please mark it as an "Accept as Solution".

The title Polycom Employee & Community Manager is an automatic setting within the community and any forum reply or post is based upon my personal experience and does not reflect the opinion or view of my employer.
Poly employee participation within this community is not mandatory and any post or FAQ article provided by myself is done either during my working hours or outside working hours, in my private time, and maybe answered on weekends, bank holidays or personal holidays.
Message 2 of 3
Regular Advisor

Re: BTOE - VVX phones not pairing

Pleas also include the build number of the Skype for Bussiness and the BToE version you are using.

Thank you.
Message 3 of 3