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BTOE & VVX500 not pairing

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Occasional Visitor

BTOE & VVX500 not pairing

Hello,

 

I've followed the setup guide and many troubleshooting articles but am still unable to pair my VVX 500 running a base Skype image with BToE with my laptop. My laptop is connected directly in to the PC port of the VVX 500 and the LAN port is connected to the network.

 

BToE Version 3.3.0

Windows 10 64-bit

 

Phone Information

Phone Model VVX 500

Part Number 3111-44500-001

Rev:A

MAC Address 00:04:F2:74:14:26

IP Mode IPv4

IP Address 10.x.x.x

UC Software Version 5.5.0.20556

Updater Version 5.7.0.18267

BToE is enabled and in auto mode.

 

I've triple checked the TCP/UDP ports necessary to make this work are open in Windows Firewall. What's peculiar is that whenever I telnet to the phones IP on port 24801 it says "Successfully Paired" but says "Unpaired" a few seconds later. I'm not sure if it's the phone or PC that initiates the connection but in either case it seems like the pairing isn't even attempted.

 

Any suggestions?

 

Your assistance is much appreciated.

 

Cheers,

Vic

Message 1 of 3
2 REPLIES 2
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Polycom Employee & Community Manager

Re: BTOE & VVX500 not pairing

Hello vic.panossian,

welcome to the Polycom Community and thanks for providing all the needed information without having to request it separately.

The community's VoIP FAQ contains this post here:

Jun 15, 2016 Question:Can I use UC Software 5.5.0 for Lync or Skype for Business deployments?

Resolution:UC Software 5.5.0 has not been qualified by Microsoft to use in Lync or Skype for Business deployments. Polycom will not support UC Software 5.5.0 use in Lync or Skype for Business deployments.

 

You are using an unsupported Version of software for LYNC / Skype and would need to downgrade to 5.4.4 as an example in order to use BToE.

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

----------------

Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 2 of 3
Highlighted
Polycom Employee & Community Manager

Re: BTOE & VVX500 not pairing

Hello vic.panossian,

In addition your VVX500 sold by the Westcon Group Pty Ltd back in 22/04/2016 is not a LYNC / Skype for business SKU and can only be used for testing purposes for 30 days maximum unless you purchase a license per non YNC / Skype for business SKU phone you are using in your organisation.

 

Please be aware of the following:

 

The use of Polycom UC Software versions 4.1.X (“Software”) requires the purchase of a separate Software license for every device that will use the Software in a Lync environment. You may not install, access, or use the Software in a Lync environment on more devices than are listed on your license until additional licenses have been purchased and authorized by Polycom. These licenses should be purchased from the same company from which you purchased the devices. You may operate devices against a Lync server for trial purposes for up to 30 days without purchasing a license. Use of the Software is subject to the terms and conditions of the End User License Agreement. 

Polycom reserves the right to audit your deployment to verify that you have sufficient licenses to match the number of devices being used.

 

 

5150-49252-001 SW,LIC,LYNC ENTERPRISE IND PHONE
5150-49253-001 SW,LIC,LYNC ENTERPRISE SITE (5 UNITS)
5150-49254-001 SW,LIC,LYNC ENTERPRISE SITE (10 UNITS)
5150-49255-001 SW,LIC,LYNC ENTERPRISE SITE (100 UNITS)
5150-49256-001 SW,LIC,LYNC ENTERPRISE SITE (1000 UNITS)
5150-49257-001 SW,LIC,LYNC ENTERPRISE SITE (10000 UNITS)

 

Polycom Phones in LYNC Base Profile:

 

 

 

2200-44500-018 Microsoft Lync edition VVX 500 12-line Business Media Phone with HD Voice and Polycom UCS Lync License. PoE. Ships without power supply.
2200-46161-018 Microsoft Lync edition VVX 310 6-line Desktop Phone Gigabit Ethernet with HD Voice and Polycom UCS Lync License. PoE. Ships without power supply.
2200-46135-018 Microsoft Lync edition VVX 300 6-line Desktop Phone with HD Voice and Polycom UCS Lync License. PoE. Ships without power supply.
2200-46157-018 Microsoft Lync edition VVX 400 12-line Desktop Phone with HD Voice and Polycom UCS Lync License. PoE. Ships without power supply.
2200-46162-018 Microsoft Lync edition VVX 410 12-line Desktop Phone Gigabit Ethernet with HD Voice and Polycom UCS Lync License. PoE. Ships without power supply.
2200-44600-018 Microsoft Lync edition VVX 600 16-line Business Media Phone with built-in Bluetooth, HD Voice and Polycom UCS Lync License. PoE. Ships without power supply.
2200-40450-018

Microsoft Lync Edition VVX 201 2-line Desktop Phone with dual 10/100 Ethernet ports and Polycom UCS Lync License. PoE only. Ships without power supply.

 

 

Polycom Phones Skype for Business :

 

Microsoft Skype for Business/Lync edition VVX 201 2-line Desktop Phone with HD Voice, dual 10/100 Ethernet ports and Polycom UCS SfB/Lync License. Ships without power supply. 2200-40450-019
Microsoft Skype for Business/Lync edition VVX 300 6-line Desktop Phone with HD Voice, dual 10/100 Ethernet ports and Polycom UCS SfB/Lync License. Ships without power supply. 2200-46135-019
Microsoft Skype for Business/Lync edition VVX 310 6-line Desktop Phone with HD Voice, GigE and Polycom UCS SfB/Lync License. Ships without power supply. 2200-46161-019
Microsoft Skype for Business/Lync edition VVX 400 12-line Desktop Phone with HD Voice, dual 10/100 Ethernet ports, HD Voice and Polycom UCS SfB/Lync License. Ships without power supply. 2200-46157-019
Microsoft Skype for Business/Lync edition VVX 410 12-line Desktop Phone with HD Voice, GigE and Polycom UCS SfB/Lync License. Ships without power supply. 2200-46162-019
Microsoft Skype for Business/Lync edition VVX 500 12-line Desktop Phone with HD Voice, GigE and Polycom UCS SfB/Lync License. Ships without power supply. 2200-44500-019
Microsoft Skype for Business/Lync edition VVX 600 16-line Desktop Phone with HD Voice, GigE and Polycom UCS SfB/Lync License. Ships without power supply. 2200-44600-019
Microsoft Skype for Business/Lync edition RealPresence Trio 8800 IP conf. phone with Polycom UCS Lync License, built-in Wi-Fi, Bluetooth and NFC. 802.af/at PoE. WITHOUT POWER SUPPLY. Incl. 7.6m/25ft Ethernet cable, 1.8m/6ft USB cable and Setup Sheet 2200-66070-018
Microsoft Skype for Business/O365/Lync Edition RealPresence Trio 8800 IP conf. phone with Polycom UCS SfB License, built-in Wi-Fi, Bluetooth and NFC. 802.af/at PoE. WITHOUT POWER SUPPLY. Incl. 7.6m/25ft Ethernet cable, 1.8m/6ft USB cable and Setup Sheet 2200-66070-019


Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

----------------

Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 3 of 3