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BTOE - automatically log out of phone

Occasional Advisor

BTOE - automatically log out of phone

Hello,

 

I am looking for a feature which logs a user out of a Polycom phone when they log out of the Lync 2013 soft client, when paired using BToE.

 

We have multiple helpdesk users needing to log in and if a previous user leaves themselves logged in to the phone then it makes the process a lot harder

 

I have tried using the feature "feature.lyncbtoe.auto.signin.signoff.enabled="1" but this doesnt work.

 

If you could please point me in the right direction

 

Thanks

Message 1 of 16
15 REPLIES 15
Polycom Employee & Community Manager

Re: BTOE - automatically log out of phone

Hello Ruspy,

there is a typo in the BToE parameter as it should be 

 

feature.lyncbtoe.autosignin.signoff.enabled

 

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services




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Message 2 of 16
Occasional Advisor

Re: BTOE - automatically log out of phone

just to add I am using a VVX 500 with UCS 5.0

 

Message 3 of 16
Occasional Advisor

Re: BTOE - automatically log out of phone

Hi Steffen,

 

I was really opitimistic when I saw your correction but then when I have tried feature.lyncbtoe.autosignin.signoff.enabled="1"  the phone remains logged in with the user's account when signing out of Lync 2013 desktop client

 

I am using UCS 5.2

Is there anything else I need to do?

 

Thanks!

Message 4 of 16
Polycom Employee & Community Manager

Re: BTOE - automatically log out of phone

Hello Ruspy,


the next step is to raise a Support Ticket with Polycom via your Polycom reseller.


Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services




<======== Signature / Disclaimer ========>
Please be aware:For questions about the type of support to expect please check here

Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's

Please remember, if you see a post that helped you , and it answers your question, please mark it as an "Accept as Solution".

The title Polycom Employee & Community Manager is an automatic setting within the community and any forum reply or post is based upon my personal experience and does not reflect the opinion or view of my employer.
Poly employee participation within this community is not mandatory and any post or FAQ article provided by myself is done either during my working hours or outside working hours, in my private time, and maybe answered on weekends, bank holidays or personal holidays.
Message 5 of 16
Occasional Advisor

Re: BTOE - automatically log out of phone

Thanks Steffen,

 

It appears the feature doesnt work well anyway looking at some of the notes on 5.2

Message 6 of 16
Polycom Employee & Community Manager

Re: BTOE - automatically log out of phone

Hello Ruspy,

which way have you tested the feature?

 

  • Disabled BToE application
    or
  • Removed Cable from PC port

Both of the above should trigger the signing out.


Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services




<======== Signature / Disclaimer ========>
Please be aware:For questions about the type of support to expect please check here

Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's

Please remember, if you see a post that helped you , and it answers your question, please mark it as an "Accept as Solution".

The title Polycom Employee & Community Manager is an automatic setting within the community and any forum reply or post is based upon my personal experience and does not reflect the opinion or view of my employer.
Poly employee participation within this community is not mandatory and any post or FAQ article provided by myself is done either during my working hours or outside working hours, in my private time, and maybe answered on weekends, bank holidays or personal holidays.
Message 7 of 16
Advisor

Re: BTOE - automatically log out of phone

Hello Steffen,

 

I am having the same behaviour as Ruspy above, signing out of Lync doesn't seem to be enough to trigger the automatic BToE signout.

 

However, when we disconnect the Lync client, we still get a message on the VVX saying "Better Together connection desactivated", so the VVX CAN see when the Lync client disconnects, why isn't this disconnecting the phone too ?

 

On another note, exiting the BToE application or removing cable/shutting down the computer does indeed signout the phone.

 

Is this behaviour of not disconnecting the phone on Lync signout intentional ?

 

Thanks for your help.

 

Mickael BREST
Orange Business Services
Message 8 of 16
Polycom Employee & Community Manager

Re: BTOE - automatically log out of phone

Hello Mickael

Could you kindly work with your local French Polycom Sales Engineer to bring this to our attention?

Best regards

Steffen Baier



<======== Signature / Disclaimer ========>
Please be aware:For questions about the type of support to expect please check here

Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's

Please remember, if you see a post that helped you , and it answers your question, please mark it as an "Accept as Solution".

The title Polycom Employee & Community Manager is an automatic setting within the community and any forum reply or post is based upon my personal experience and does not reflect the opinion or view of my employer.
Poly employee participation within this community is not mandatory and any post or FAQ article provided by myself is done either during my working hours or outside working hours, in my private time, and maybe answered on weekends, bank holidays or personal holidays.
Message 9 of 16
Frequent Advisor

Re: BTOE - automatically log out of phone

Hi,

 

i am having the same problem on my VVX600.

 

i am running firmware 5.4.0.5841 and i have enabled the following in the configuration file:

 

feature.lyncbtoe.autosignin.signoff.enabled = 1

 

I have approx 20 handsets. most sign out when the user signs out of windows but 3 handsets do not

 

did you raise a support ticket?

 

thanks

 

jack

 

Message 10 of 16