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BTOE - automatically log out of phone

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Occasional Advisor

BTOE - automatically log out of phone

Hello,

 

I am looking for a feature which logs a user out of a Polycom phone when they log out of the Lync 2013 soft client, when paired using BToE.

 

We have multiple helpdesk users needing to log in and if a previous user leaves themselves logged in to the phone then it makes the process a lot harder

 

I have tried using the feature "feature.lyncbtoe.auto.signin.signoff.enabled="1" but this doesnt work.

 

If you could please point me in the right direction

 

Thanks

Message 1 of 16
15 REPLIES 15
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Polycom Employee & Community Manager

Re: BTOE - automatically log out of phone

Hello Ruspy,

there is a typo in the BToE parameter as it should be 

 

feature.lyncbtoe.autosignin.signoff.enabled

 

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

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Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 2 of 16
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Occasional Advisor

Re: BTOE - automatically log out of phone

just to add I am using a VVX 500 with UCS 5.0

 

Message 3 of 16
Highlighted
Occasional Advisor

Re: BTOE - automatically log out of phone

Hi Steffen,

 

I was really opitimistic when I saw your correction but then when I have tried feature.lyncbtoe.autosignin.signoff.enabled="1"  the phone remains logged in with the user's account when signing out of Lync 2013 desktop client

 

I am using UCS 5.2

Is there anything else I need to do?

 

Thanks!

Message 4 of 16
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Polycom Employee & Community Manager

Re: BTOE - automatically log out of phone

Hello Ruspy,


the next step is to raise a Support Ticket with Polycom via your Polycom reseller.


Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

----------------

Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 5 of 16
Highlighted
Occasional Advisor

Re: BTOE - automatically log out of phone

Thanks Steffen,

 

It appears the feature doesnt work well anyway looking at some of the notes on 5.2

Message 6 of 16
Highlighted
Polycom Employee & Community Manager

Re: BTOE - automatically log out of phone

Hello Ruspy,

which way have you tested the feature?

 

  • Disabled BToE application
    or
  • Removed Cable from PC port

Both of the above should trigger the signing out.


Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

----------------

Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 7 of 16
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Advisor

Re: BTOE - automatically log out of phone

Hello Steffen,

 

I am having the same behaviour as Ruspy above, signing out of Lync doesn't seem to be enough to trigger the automatic BToE signout.

 

However, when we disconnect the Lync client, we still get a message on the VVX saying "Better Together connection desactivated", so the VVX CAN see when the Lync client disconnects, why isn't this disconnecting the phone too ?

 

On another note, exiting the BToE application or removing cable/shutting down the computer does indeed signout the phone.

 

Is this behaviour of not disconnecting the phone on Lync signout intentional ?

 

Thanks for your help.

 

Mickael BREST
Orange Business Services
Message 8 of 16
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Polycom Employee & Community Manager

Re: BTOE - automatically log out of phone

Hello Mickael

Could you kindly work with your local French Polycom Sales Engineer to bring this to our attention?

Best regards

Steffen Baier
----------------

Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 9 of 16
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Frequent Advisor

Re: BTOE - automatically log out of phone

Hi,

 

i am having the same problem on my VVX600.

 

i am running firmware 5.4.0.5841 and i have enabled the following in the configuration file:

 

feature.lyncbtoe.autosignin.signoff.enabled = 1

 

I have approx 20 handsets. most sign out when the user signs out of windows but 3 handsets do not

 

did you raise a support ticket?

 

thanks

 

jack

 

Message 10 of 16