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BTOE connecting to random phones

Occasional Contributor

BTOE connecting to random phones

Hi, I am having an issue with BTOE connecting to a VVX401 phone that the computer is not connected to(And ignoring the phone it is connected to). We updated versions of BTOE as well as firmware on the phone but the issue happened again.

I have removed BTOE from all the machines in that office but that is not a practical long term solution, has anyone seen anything like this before?





Message 1 of 5
Frequent Visitor

Re: BTOE connecting to random phones

Is the handset powered by  a power brick rather than POE? If so the computer and network outlet leads the wrong way around?

Message 2 of 5
Polycom Employee & Community Manager

Re: BTOE connecting to random phones

Hello Richard,

welcome to the Polycom Community.

As already outlined by the previous reply the only way that could possibly work is if you power the phone via a power supply locally and swapped the cable coming into the phone and out of the phone.


I have personally seen this and other than this there is no way.


Please check this and if it still happens open a Support ticket.

In order to raise a support ticket you need to work with your Polycom reseller as they need to do this for you.

If this is some sort of an Internet discounter please post either your phone's MAC address or your Polycom devices serial so I can look up who would be able to support you.

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

Please be aware:

The purpose of these forums is to allow community members collaborate and help each other.
Questions posted here do not follow Polycom’s SLA guidelines.
If you require assistance from Polycom technical support, please open a
web service request or call us .

The above is necessary in order to track issue internally within Polycom.

You are welcome to post more questions or configuration or logs for other community members to look at but if your issue requires a fix via Polycom you must go via the official support structure.

Please ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's

Please remember, if you see a post that helped you , and it answers your question, please mark it as an "Accept as Solution".

This forum reply or post is based upon my personal experience and does not reflect the opinion or view of my employer.
Polycom employee participation within this community is not mandatory and any post or FAQ article provided by myself is done either during my working hours or outside working hours, in my private time, and may be answered on weekends, bank holidays or personal holidays.
Message 3 of 5
Occasional Contributor

Re: BTOE connecting to random phones

Thankyou, That was the solution, an intern had moved things around and not put the cables back in correctly.

Message 4 of 5
Frequent Visitor

Re: BTOE connecting to random phones

We get departments doing PAT testing the power brick and then plugging it all back incorrectly. :)

Message 5 of 5