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BTOE not pairing troubleshooting


BTOE not pairing troubleshooting


Model: VVX 201

Platform: Skype for Business

BTOE 4.0


I'm looking for some additional troubleshooting steps when the BTOE software won't recognize the deskphone as a device and therefore won't pair. Some steps I've tried previously.


1. Firmware/BTOE incompatiblity

2. After a firmware or BTOE update, required PC and/or phone reboot for the devices to recognize each other

3. Install/Uninstall BTOE


Any other suggestions?


Message 1 of 3
Polycom Employee & Community Manager

Re: BTOE not pairing troubleshooting

Hello @TheEndless ,


welcome to the Poly Community.

Please ensure you always check the FAQ's and/or utilize the community search before posting any new topics or follow up posts.

Jan 26, 2016 Question:Can I troubleshoot BToE or changes settings?

Resolution: Please check => here <= for details




Jan 27, 2016 Question:Are there any firewall ports required to be open when using BToE ?

Resolution: Please check => here <= for details

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

<======== Signature / Disclaimer ========>
Please be aware:For questions about the type of support to expect please check here

Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's

Please remember, if you see a post that helped you , and it answers your question, please mark it as an "Accept as Solution".

The title Polycom Employee & Community Manager is an automatic setting within the community and any forum reply or post is based upon my personal experience and does not reflect the opinion or view of my employer.
Poly employee participation within this community is not mandatory and any post or FAQ article provided by myself is done either during my working hours or outside working hours, in my private time, and maybe answered on weekends, bank holidays or personal holidays.
Message 2 of 3

Re: BTOE not pairing troubleshooting

Thanks for those links. I had local "pbc.exe" firewall entry that was blocking/overriding the allow rule.

Now to figure out out how that made it in...

Message 3 of 3