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- BTOE phone not locking when Windows 10 is lock
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10-08-2018 08:40 AM
I've a Polycom VVX601 running UC Software Version 5.8.1.6389
I installed BToE v3.8.0.0 on my Windows 10 and pairing setup sucessfull
It's mentioned the phone should lock when the PC gots locked, but it's not happening
Phone lock is enabled on the VVX
Solved! Go to Solution.
Accepted Solutions
10-24-2018 01:25 AM
Hello Luis and all,
as already explained my issue was different as I had modified BToE. In your case the Skype for Business Lock Policy was not activated on your setup:
and instead you had used an openSIP parameter aka the phoneLock.enabled => here <=
Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.
Best Regards
Steffen Baier
Polycom Global Services
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.
Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
10-08-2018 08:58 AM
I can see on the phone log that it's receiving the events from the PC:
1008165432|btoe |0|00|Heart Beat Received 1008165438|btoe |0|00|Recv request from PBC client len[146] 1008165438|btoe |3|00|Received PCLockStatus 1008165438|btoe |2|00|Processing BtoeAssocPCLockStatus : 1 1008165438|btoe |0|00|Request processing complete 1008165442|btoe |0|00|Heart Beat is sent 1008165442|btoe |0|00|Heart Beat Received 1008165452|btoe |0|00|Heart Beat is sent 1008165452|btoe |0|00|Heart Beat Received 1008165502|btoe |0|00|Heart Beat is sent 1008165502|btoe |0|00|Heart Beat Received 1008165512|btoe |0|00|Heart Beat is sent 1008165512|btoe |0|00|Heart Beat Received 1008165517|btoe |0|00|Recv request from PBC client len[147] 1008165517|btoe |3|00|Received PCLockStatus 1008165517|btoe |2|00|Processing BtoeAssocPCLockStatus : 0 1008165517|btoe |0|00|Request processing complete
10-08-2018 09:06 AM
Hello @LuisMCR,
welcome back to the Polycom Community.
I briefly tested this and I can replicate.
Please get this into support and reference 1-10577974940 / EN-108266
In order to raise a support ticket you need to work with your Polycom reseller as they need to do this for you.
End Customers are unable to open a ticket directly with Polycom support.
If this is some sort of an Internet discounter providing your MAC address or your Polycom devices serial will enable us to look up who would be able to support you. This may not be who you purchased the Polycom device from.
If the unit is no longer within warranty please be prepared to Pay Per Incident / PPI. This is all outlined in detail here
Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.
Best Regards
Steffen Baier
Polycom Global Services
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.
Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
10-24-2018 01:25 AM
Hello Luis and all,
as already explained my issue was different as I had modified BToE. In your case the Skype for Business Lock Policy was not activated on your setup:
and instead you had used an openSIP parameter aka the phoneLock.enabled => here <=
Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.
Best Regards
Steffen Baier
Polycom Global Services
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.
Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
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