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BToE 3.1 Silent Install repeated message "please restart your PC to complete the installation"

HZE
Occasional Visitor

BToE 3.1 Silent Install repeated message "please restart your PC to complete the installation"

Dear all. I found similar issues but not an answer, We deploy Polycom BToE Connector_3.4.1.0 via SCCM. After the installation the BToE Connector is popping up with the Massage to reboot the PC. This is not stopping even after several reboots. How can we get rid of this message?

 

The message iis still popping up even if we run the installation once again with local admin rights.

 

Thank you very much for a solution.

 

Regards

Herbert

Message 1 of 7
6 REPLIES 6
Polycom Employee & Community Manager

Re: BToE 3.1 Silent Install repeated message "please restart your PC to complete the installati

Hello Herbert,


welcome to the Polycom Community.

Is this Windows 7 or Windows 10 ?

 

I would suggest you open a ticket with Polycom support.

 


In order to raise a support ticket you need to work with your Polycom reseller as they need to do this for you.

If this is some sort of an Internet discounter please post either your phone's MAC address or your Polycom devices serial so I can look up who would be able to support you.

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

----------------

Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 2 of 7
HZE
Occasional Visitor

Re: BToE 3.1 Silent Install repeated message "please restart your PC to complete the installati

Hi Steffen. We bought 400 pices of the VVX601 phone. We are a bit delayed for the workstation rollout as the PBX will be replaced next week. So I have the hope that someone from Polycom or the community is ablte to help me as I guess I'm not the first man on earth who install this via sccm.

 

I will ask our vendor in parallel...

 

 

Regards

Herbert

Message 3 of 7
Polycom Employee & Community Manager

Re: BToE 3.1 Silent Install repeated message "please restart your PC to complete the installati

Hello Herbert,


You still have not answered the OS question and neither posted a MAC. Also what software are you running on the VVX?

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

----------------

Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 4 of 7
HZE
Occasional Visitor

Re: BToE 3.1 Silent Install repeated message "please restart your PC to complete the installati

We use Win 7 64 bit and wie have Polycom VVX 601 Updater Version 5.7.1.13261 UC Software Version 5.5.1.11526

(i think the phone itself is not relevant as the issue occurs on a PC / User without phone)

 

Thank you

 

Message 5 of 7
Highlighted
Occasional Advisor

Re: BToE 3.1 Silent Install repeated message "please restart your PC to complete the installati

Hi Herbert,

 

we have the same problem with BToE 3.4.0, 3.4.1 and 3.4.2 on Windows 7 64-bit.

 

Unfortunatelly I do also not have a better solution than installing manual with admin user at the moment.

 

I tried the 3.4.2. release on Windows 7 (ignoring the "Win 10-release only disclaimer") cause it addresses the driver certificate issue, but it does not provide improvement on Windows 7.

 

If you find any solution please let me know.

 

Regards,

Tobias

Message 6 of 7
Polycom Employee & Community Manager

Re: BToE 3.1 Silent Install repeated message "please restart your PC to complete the installati

Hello Tobias,

welcome to the Polycom Community.

The correct path for these issues is to escalate them into Polycom

 

Herbert has done this via his Polycom reseller and I can only recommend this to you too.


In order to raise a support ticket you need to work with your Polycom reseller as they need to do this for you.

If this is some sort of an Internet discounter please post either your phone's MAC address or your Polycom devices serial so I can look up who would be able to support you.

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

----------------

Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 7 of 7