I'm moving users from a Lync 2013 pool to Skype for Business 2019 pool, and for some reason the VVX phones (currently running 5.9.1.0615) the Pairing Mode on the phone for BToE switching from Auto to Manual. When the user is moved back to the Lync 2013 Pool, the phone switches back to Auto.
Is there some Lync/Skype In-Band setting that could cause this? We're going to be deploying a provisioning server soon to manage this going forward, but just seems very odd.
Hello @Korbyn72 ,
Welcome to the Poly Community.
Both the communities Must Read First and the FAQ reference the basic minimum information a new or follow up post should contain.
This ensures the questions having to be asked are limited and any new or follow up post contains the right amount of details to ensure any voluntary participant within the community does not spend additional time chasing basic information.
As a reminder the basic information asked for:
UC Software 4.0.0 or later via the Web Interface Utilities > Phone Backup & Restore > Phone Backup > Phone Backup. Please rename into .TXT or Zip the file to attach.
Since UC Software 5.9.0 simply provide this via the Web Interface Diagnostics > Download Support Information Package
Whilst providing some of these details may not directly impact any possible answer the community can provide, it does enable Poly to have an overview of the current software used. In addition, providing all details at the same time allow us to check logs or look up potential support partners if an issue needs to come into support. It also enables us to verify the entitlement for using features.
UC Software 5.9.4 is the currently latest supported software and BToE 4.2.0 when using Skype for Business.
Jan 17, 2017 Question: How can I troubleshoot simple Skype for Business, Office365 or Teams issues?
Resolution: Have a look => here <=
Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.
This particular test user was a VVX601 and the BToE software is 18.104.22.168. I do not have access to the phone to get the logs or other information. I used to have a bookmark for the Skype for Business In-Band settings that would affect a VVX phone, but can no longer find it. When I use a Provisioning server I turn it off and control everything via the provisioning server, but the client isn't ready yet to upgrade yet.
So, are there InBand Skype for Business settings that can affect an VVX phone and switch the BToE from Auto to Manual? Do you have a link to an articled for the S4b Inband settings still posted somewhere?
Aug 01, 2017 Question: Why am I unable to activate BToE using a VVX phone and Skype for Business Online?
Resolution: Some parameters are provisioned via Skype for Business online as explained in this post => here <=
thanks for the link, I believe I may have resolved the problem. Skype for Business 2019, now also includes the Get-CsIPPhonePolicy ps command. It's no longer just an SFB Online command. Sfb2019 now also has an CsIPPhonePolicy and the default for BToE is Manual. To switch: