BToE and MFA

Occasional Visitor

BToE and MFA

We are wanting to enable MFA for all users in Skype for Business Online (no ADFS servders), however it looks like this breaks BToE. Once enabled, BToE stops working and we must use the Web Sign In on the phone itself to sign in. The problem is now the phone isn't synced to the computer any longer.


So, just a quick question on this (can be yes or no)...


Is MFA and BToE compatible?



Phone: VVX 411
Firmware: 5.8.XXXX

Platform: Pure Skype for Business Online (Cloud)

BToE Version: 5.9.0

Message 1 of 3
Polycom Employee & Community Manager

Re: BToE and MFA

Hello @critz ,


welcome to the Polycom Community.

Both the community's Must Read First and the community's FAQ reference the basic minimum information a new or follow up post should contain.


Forgetting this minimal information to simply answer your question:


  • No, BToE does not support MFA

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

Please be aware:

The purpose of these forums is to allow community members collaborate and help each other.
Questions posted here do not follow Polycom’s SLA guidelines.
If you require assistance from Polycom technical support, please open a
web service request or call us .

The above is necessary in order to track issue internally within Polycom.

You are welcome to post more questions or configuration or logs for other community members to look at but if your issue requires a fix via Polycom you must go via the official support structure.

Please ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's

Please remember, if you see a post that helped you , and it answers your question, please mark it as an "Accept as Solution".

This forum reply or post is based upon my personal experience and does not reflect the opinion or view of my employer.
Polycom employee participation within this community is not mandatory and any post or FAQ article provided by myself is done either during my working hours or outside working hours, in my private time, and may be answered on weekends, bank holidays or personal holidays.
Message 2 of 3

Re: BToE and MFA

The way we got around this was to enable 'Trusted IP's' in the MFA service settings in the O365 Portal.

Message 3 of 3