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BToE and date symbols permanently switching on VVX411 phones

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Advisor

BToE and date symbols permanently switching on VVX411 phones

Hi Team,

We are using BToE 3.8.0.0 with VVX411 handsets.

Skype for Business 2015 on prem.

UC software version: 5.8.2.4732

The BToE Symbol and the date/time continuously switches (every 2 second) which can be very irritating.

Is there a setting to stop this from permanently switching (pictures attached).

Thank You

 

3 REPLIES 3
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Polycom Employee & Community Manager

Re: BToE and date symbols permanently switching on VVX411 phones

Hello @Sebastian1,

 

other users have complained about this before but this needs to raised via a feature request.

 

I suggest you contact your Polycom Reseller so they can get you in touch with a Polycom Sales Engineer and then quote EN-112849


Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

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Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 2 of 4
Advisor

Re: BToE and date symbols permanently switching on VVX411 phones

Hi Steffen,

 

Thank You for the prompt response.

I will contact the reseller and get a ticket opened up.

Thank You

 

Message 3 of 4
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Polycom Employee & Community Manager

Re: BToE and date symbols permanently switching on VVX411 phones

Hello @Sebastian1,

 

You must have miss understood my reply. The reseller will not be able to raise this as a ticket as there is no bug.

 

Your reseller should be able to get you in touch with a Polycom Sales engineer which can raise a feature request depending in the opportunity and the business case.


Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

----------------

Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 4 of 4