BToE and date symbols permanently switching on VVX411 phones

Occasional Advisor

BToE and date symbols permanently switching on VVX411 phones

Hi Team,

We are using BToE 3.8.0.0 with VVX411 handsets.

Skype for Business 2015 on prem.

UC software version: 5.8.2.4732

The BToE Symbol and the date/time continuously switches (every 2 second) which can be very irritating.

Is there a setting to stop this from permanently switching (pictures attached).

Thank You

 

3 REPLIES
Polycom Employee & Community Manager

Re: BToE and date symbols permanently switching on VVX411 phones

Hello @Sebastian1,

 

other users have complained about this before but this needs to raised via a feature request.

 

I suggest you contact your Polycom Reseller so they can get you in touch with a Polycom Sales Engineer and then quote EN-112849


Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

Please be aware:

The purpose of these forums is to allow community members collaborate and help each other.
Questions posted here do not follow Polycom’s SLA guidelines.
If you require assistance from Polycom technical support, please open a
web service request or call us .

The above is necessary in order to track issue internally within Polycom.

You are welcome to post more questions or configuration or logs for other community members to look at but if your issue requires a fix via Polycom you must go via the official support structure.

Please ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's

Please remember, if you see a post that helped you , and it answers your question, please mark it as an "Accept as Solution".

This forum reply or post is based upon my personal experience and does not reflect the opinion or view of my employer.
Polycom employee participation within this community is not mandatory and any post or FAQ article provided by myself is done either during my working hours or outside working hours, in my private time, and may be answered on weekends, bank holidays or personal holidays.
Message 2 of 4
Occasional Advisor

Re: BToE and date symbols permanently switching on VVX411 phones

Hi Steffen,

 

Thank You for the prompt response.

I will contact the reseller and get a ticket opened up.

Thank You

 

Message 3 of 4
Polycom Employee & Community Manager

Re: BToE and date symbols permanently switching on VVX411 phones

Hello @Sebastian1,

 

You must have miss understood my reply. The reseller will not be able to raise this as a ticket as there is no bug.

 

Your reseller should be able to get you in touch with a Polycom Sales engineer which can raise a feature request depending in the opportunity and the business case.


Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

Please be aware:

The purpose of these forums is to allow community members collaborate and help each other.
Questions posted here do not follow Polycom’s SLA guidelines.
If you require assistance from Polycom technical support, please open a
web service request or call us .

The above is necessary in order to track issue internally within Polycom.

You are welcome to post more questions or configuration or logs for other community members to look at but if your issue requires a fix via Polycom you must go via the official support structure.

Please ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's

Please remember, if you see a post that helped you , and it answers your question, please mark it as an "Accept as Solution".

This forum reply or post is based upon my personal experience and does not reflect the opinion or view of my employer.
Polycom employee participation within this community is not mandatory and any post or FAQ article provided by myself is done either during my working hours or outside working hours, in my private time, and may be answered on weekends, bank holidays or personal holidays.
Message 4 of 4