I have migrated my on prem S4b 2015 server to 2019.
users are unable to sign in using BToE
users can sign in using the vvx 600 web UI (username / password)
BToE version 4.3
VVX 600 firmware is 18.104.22.1687
when user tries to sign in with BToE on the WIndows 10 desktop there is an alert that says UNPAIDED then PAIRED
then the user is prompted for their BToE password again
does the BToE client need to be reset when the user changes pool?
Hello @guideclothing ,
Welcome back to the Poly Community.
This would need to come into support.
In order to raise a support ticket, you need to work with your Poly reseller as they may need to do this for you.
End Customers are usually unable to open a ticket directly with Poly support. Available End User Poly services offerings are detailed here
If this is some sort of an Internet discounter providing your MAC address or your Poly devices serial will enable us to look up who would be able to support you. This may not be who you purchased the Poly device from.
If the unit is no longer within the warranty please be prepared to Pay Per Incident / PPI. This is all outlined in detail here
Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.
in case it helps anyone else i needed to set these parameters in the config file
<web sec.TLS.protocol.ldap="TLSv1_2" sec.TLS.protocol.sip="TLSv1_2" sec.TLS.protocol.webServer="TLSv1_2" sec.TLS.protocol.xmpp="TLSv1_2" />
i had set the minimum TLS level on the S4b 2019 Server