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BToE pairing help

Occasional Visitor

BToE pairing help

Hi All

 

Got a new PC and I am trying to pair the BToE app with my phone.

 

Just installed BToE Connector 3.8 on a Win10 box.  Normally the phone auto pairs (in Win7 it did this fine), but I can't get this to pair now.

 

I tried to manually pair but the phone gives me a 6 digit pairing code and the connector wants 8 digits before the pair button is available.

 

Now there is a chance that the phone software is not supported in this version, but I can't find that on the phone to check.  I'm assuming I need version 5.8.0 and above.

 

Please correct me if I am wrong and point me in the right directon for finding this info and how to solve it.

 

Thanks

 

Mick

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1 REPLY 1
Respected Contributor

Re: BToE pairing help

Hi @Znelbok,

 

do you have access to phone´s UI? Else you´ll have to enable Web-Configuration on your phone.

https://community.polycom.com/t5/VoIP-SIP-Phones/FAQ-Since-upgrading-to-UCS-5-1-1-and-running-LYNC-u...

 

After that, enter UI and make an update to proper firmware.

https://community.polycom.com/t5/VoIP-SIP-Phones/FAQ-How-can-I-setup-my-Phone-Provisioning-Download-...

 

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