I have a client that is expericning a BToE disconnect multiple times a day.
I have enabled BToE logging and set to debug and I see multiple entries for
1015145913|btoe |0|00|BtoeAD timer expired 1015145916|btoe |0|00|BtoeAD timer expired 1015145919|btoe |0|00|BtoeAD timer expired 1015145922|btoe |2|00|BtoeAD timer expired 1015145925|btoe |0|00|BtoeAD timer expired 1015145928|btoe |0|00|BtoeAD timer expired 1015145931|btoe |0|00|BtoeAD timer expired 1015145934|btoe |0|00|BtoeAD timer expired 1015145937|btoe |0|00|BtoeAD timer expired 1015145940|btoe |0|00|BtoeAD timer expired 1015145943|btoe |0|00|BtoeAD timer expired 1015145946|btoe |0|00|BtoeAD timer expired 1015145949|btoe |0|00|BtoeAD timer expired 1015145952|btoe |2|00|BtoeAD timer expired 1015145956|btoe |0|00|BtoeAD timer expired 1015145959|btoe |0|00|BtoeAD timer expired 1015150002|btoe |0|00|BtoeAD timer expired 1015150005|btoe |0|00|BtoeAD timer expired
What is this referring to? PC is patched into Phone.
Could this be due to a TCP/UDP port conflict?
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Jan 26, 2016 Question:Can I troubleshoot BToE or changes settings ?
Resolution: Please check => here <= for details
This is most likely a PC Firewall issue but as you have not provided sufficient details we are only assuming this.
You may want to look into getting this into support.
In order to raise a support ticket you need to work with your Polycom reseller as they need to do this for you.
End Customers are unable to open a ticket directly with Polycom support.
If this is some sort of an Internet discounter providing your MAC address or your Polycom devices serial will enable us to look up who would be able to support you. This may not be who you purchased the Polycom device from.
If the unit is no longer within warranty please be prepared to Pay Per Incident / PPI. This is all outlined in detail here
Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.
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